Sarah Murphy
Lewisport,KY
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
I love to learn something new each and everyday. I especially love helping my customers consolidate debt, pay it off quicker, and save them a little money in the process!
Overview
9
9
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Tell City, IN
08.2023 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Expanded client base by promoting new financial products.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Enhanced client investment portfolios with personalized financial advice and product recommendations.
- Optimized account management practices, leading to improved client retention rates.
- Negotiated favorable terms for clients in loan restructuring, providing financial relief.
- Implemented financial strategies that significantly reduced client debt levels.
Wellness Center Supervisor
VetIQ
Owensboro, KY
02.2021 - 07.2023
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
- Collaborated with management team to develop long-term goals for the center''s success.
- Developed strong relationships with vendors, ensuring timely delivery of materials necessary for daily operations.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
Server
Olive Garden Restaurant
Owensboro, KY
10.2016 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Veterinary Technician
Town Square Animal Hospital
Owensboro, KY
09.2019 - 02.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
Beauty Consultant
Merle Norman Cosmetic Studio
Owensboro, KY
09.2018 - 10.2019
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Monitored current trends to understand fashions and better serve customer needs.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
- Maintained counter and display areas for cleanliness and organization.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Identified client needs and recommended products based on preferences and requirements.
Education
Owensboro Community And Technical College
Owensboro, KYHigh School Diploma -
Owensboro Catholic High School
Owensboro, KY05-2018
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Fraud prevention
- Banking
- Banking policies and procedures
- Financial advising
- Loans
- Financial services
- Loan processing
- Financial planning
Timeline
Personal Banker II
Fifth Third Bank
08.2023 - Current
Wellness Center Supervisor
VetIQ
02.2021 - 07.2023
Veterinary Technician
Town Square Animal Hospital
09.2019 - 02.2022
Beauty Consultant
Merle Norman Cosmetic Studio
09.2018 - 10.2019
Server
Olive Garden Restaurant
10.2016 - 03.2022
Owensboro Community And Technical College
High School Diploma -
Owensboro Catholic High School