Joshua Alonzo
Los Angeles,CA
Summary
Highly motivated professional with extensive experience in administrative support, project coordination, and team leadership. Adept at managing multiple tasks efficiently, fostering positive work environments, and delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Support Supervisor
Whole Foods Market
09.2023 - Current
- Provided comprehensive training for new hires, resulting in faster onboarding processes and higher employee retention rates.
- Handled escalated customer concerns with professionalism and empathy, ultimately restoring confidence in the shopping experience.
- Assisted in the development of operational policies and procedures to enhance overall store efficiency and effectiveness.
- Participated in the selection and hiring of new team members, ensuring a strong fit with company culture and values.
Cashier
Whole Foods Market
09.2022 - 09.2023
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
After School Site Coordinator
Pasadena LEARNs
02.2021 - 07.2022
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
- Enhanced program quality by developing and implementing engaging after-school activities tailored to students' interests
- Streamlined program operations, coordinating with school staff and external partners for efficient resource allocation and scheduling
- Provided training, guidance, and ongoing support to program staff of 4.
- Managed behavioral issues and used positive behavior strategies for groups of up to 80-100 students daily.
Producer/Engineer
AfterBuzz TV
07.2018 - 03.2020
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product of 200 shows weekly.
- Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
- Coordinated with technical teams to troubleshoot and resolve production issues swiftly.
- Established a collaborative environment, encouraging innovative ideas and solutions.
Administrative Assistant
John Blake's Wigs & Facial Hair
05.2016 - 08.2017
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Bachelor of Arts - Graphic Design
12.2017
Skills
- Customer Engagement
- Task Delegation
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Computer Proficiency
- Interpersonal Skills
- Analytical Thinking
Tools
- Adobe Creative Cloud
- Google Suite
- Microsoft Office
- Figma
- Miro
- Slack
- Visual Studio Code
Languages
Spanish
Native or Bilingual
Certification
UI/UX Boot Camp Certification - UC Davis
Awards
- Pasadena LEARNs: Youth Leader Excellence Award
- Whole Foods Market Glendale: Store Support Employee of the Month
- Whole Foods Market Glendale: Advanced Culture Champion
Hobbies and Interests
- Fishing
- Cycling
- Photography
- Arts & Crafts
- Thrifting
Timeline
Store Support Supervisor - Whole Foods Market
09.2023 - Current
Cashier - Whole Foods Market
09.2022 - 09.2023
After School Site Coordinator - Pasadena LEARNs
02.2021 - 07.2022
Producer/Engineer - AfterBuzz TV
07.2018 - 03.2020
Administrative Assistant - John Blake's Wigs & Facial Hair
05.2016 - 08.2017
Cal State University - Long Beach - Bachelor of Arts, Graphic Design