Joshua Arbasak
345 Glencoe Dr., West Mifflin,PA
Summary
Versatile Support Specialist skilled in handling data, technical issues and personnel support tasks in a distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 4 years of experience in the banking industry.
Overview
4
4
years of professional experience
Work History
Loan Support Analyst
PNC Bank
02.2021 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Collaborated with cross-functional teams to implement solutions that enhanced customer's experience.
- Provided exceptional customer service, consistently receiving positive feedback from clients.
Loan Support Associate
PNC Bank
11.2020 - 02.2021
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Reduced response times for client issues through effective prioritization and task management.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
PNC Early Career Transition Associate
PNC Bank
08.2020 - 10.2020
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Education
Bachelor of Science - Business Administration And Finance
Southern New Hampshire University
Hooksett, NH06.2028
Diploma -
West Mifflin Area High School
West Mifflin, PASkills
- Remote Support
- Excel Proficiency
- Continuous Improvement
- Analytical and Methodical
- Problem-Solving Abilities
Timeline
Loan Support Analyst
PNC Bank
02.2021 - Current
Loan Support Associate
PNC Bank
11.2020 - 02.2021
PNC Early Career Transition Associate
PNC Bank
08.2020 - 10.2020
Bachelor of Science - Business Administration And Finance
Southern New Hampshire University
Diploma -
West Mifflin Area High School