LINDA M. SANTE
Pittsburgh,PA
Summary
Dynamic professional with extensive experience in risk management and client relationship management at PNC Bank. Achieved top performance metrics while enhancing productivity and ensuring regulatory compliance. Over three years of supervisory experience leading the Commercial Funding Team, conducting wire verifications and releases, and monitoring wire status queues.
Overview
2026
2026
years of professional experience
Work History
Loan Support Analyst
PNC BANK
Pittsburgh, PA
04.2020 - 06.2025
- Managed daily pipeline of 30 to 60 loans efficiently.
- Executed transactions according to standard procedures, ensuring compliance with PNC’s Risk Management framework.
- Reviewed Title Commitment, Closing Disclosure, Tax Documents, and related materials, escalating issues as necessary.
- Verified completeness and accuracy of transactions against established service levels and bank policies.
Office Manager
Avenue to Close Settlement Services
Pittsburgh, PA
07.2019 - 10.2019
- Ordered municipal lien letters, tax certificates, water and sewage lien letters and title searches; coordinated all office activities and operations to secure efficiency and compliance.
- Implemented and audited all checklists including the title processing workflow; reviewed sales agreements and all closing documents; scheduled and coordinated all loan closings.
- Responsible for all team meetings and roundtable sessions.
Operations Supervisor, Commercial Lending Wire Department
PNC Bank
Pittsburgh, PA
05.2014 - 03.2019
- Managed a team of Loan Support Analysts on the Funding and Intake Team; oversaw operations workflow and assisted team with executing transactions and processes; ensured achievement of desired business results and key performance indicators.
- Handled all human resource related activities for team members including coaching, development, team huddles, meetings and continuous improvement sessions.
- Managed and was accountable for risk mitigation activities.
- Reviewed documents and funded all Business Credit, Agency and Wealth Management deals.
- Scored in the top 25th percentile on my eNPS survey in all of Commercial Lending Operations.
School Savings Administrator
Parkvale Bank
Monroeville, PA
01.2007 - 01.2012
- Designed, implemented, coordinated and presented school program to schools in the tri-state area, with a focus on middle-school students; discussed the importance of saving money, checking accounts, interest, loans, credit cards and debit cards.
- Provided management with quarterly CRA updates and prepared complex reports ensuring full compliance with agency requirements and tight deadlines.
Stay-at-Home Mother
01.2000 - 01.2007
Branch Manager
New Kensington, PA
01.1991 - 01.2000
- Responsible for the efficient and effective management and growth of a full-service branch office, striving to meet or surpass goals and motivating and developing cross-sell efforts of staff.
- Designed and delivered a series of classes for new tellers on policy and procedures, teller systems, product knowledge and sales strategies.
- Obtained and originated mortgage and consumer loan applications: prepared documents and performed loan closings.
Loan Closing Analyst
PNC BANK
Pittsburgh, PA
- Escalated discrepancies or loan issues and bringing to successful resolution.
- Ensure all appropriate documents and attachments are complete and accurate via QC protocols.
- Examined the closing disclosure by making sure all figures are accurate and in balance with the title company; sending the final closing package prior to the scheduled closing.
Assistant Branch Manager II
PNC Bank
White Oak, PA
- Fostered an environment in which all branch employees worked together to achieve branch and business goals.
- Lead and managed all of our customer experiences and activities by coaching my team in sales and service activities.
- Dealt with a high volume of customers, handling a mix of routine and unexpected requests; drove revenue and loyalty through proactive interaction with clients.
- Acquired and retained talent through coaching and employee development; ensured that team members were achieving or exceeding their performance and activity expectations.
- Educated and engaged team and customers on the current technology that PNC offered.
Document Control Specialist
PNC Bank
Pittsburgh, PA
- Managed commercial loan documents ensuring their accuracy, quality and integrity; adhered to record retention policies, safeguarded information and retrieved data.
- Verified that collateral for all commercial loans is in place; read and interpreted complex loan documents.
- Performed as team leader for 'Twenty Hands That Work', PNC’s Grow Up Great Program.
- Participated in the Better Way Initiative.
Education
Bachelor of Science - Computer and Information Science
University of Pittsburgh
Skills
- Attention to detail
- Adaptability
- Training and development
- Client relationship management
- Coaching and mentoring
- Risk management
- Deadline orientation
- High-pressure performance
- Results achievement
- Document analysis
- Regulatory adherence
- Productivity enhancement
Career Skills
- Detail Oriented
- Adaptability
- Training and Development
- Multi-Level Clientele
- Coaching
- Risk Mitigation
- Deadline Driven
- High Pressure Environment
- Achieving Desired Results
- Document Review
- Regulatory Compliance
- High Productivity
Accomplishments
- Scored in the top 25th percentile on my eNPS survey in all commercial lending. I was the first person in Commercial Lending Operations to achieve this.
Timeline
Loan Support Analyst
PNC BANK
04.2020 - 06.2025
Office Manager
Avenue to Close Settlement Services
07.2019 - 10.2019
Operations Supervisor, Commercial Lending Wire Department
PNC Bank
05.2014 - 03.2019
School Savings Administrator
Parkvale Bank
01.2007 - 01.2012
Stay-at-Home Mother
01.2000 - 01.2007
Branch Manager
01.1991 - 01.2000
Loan Closing Analyst
PNC BANK
Assistant Branch Manager II
PNC Bank
Document Control Specialist
PNC Bank
Bachelor of Science - Computer and Information Science
University of Pittsburgh
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