Joshua Archer
North Lauderdale,FL
Summary
Proven leader in high-stakes environments, I excel in transcendent customer service and elite communication, demonstrated at Turbodebt where I led the office in surpassing quota expectations. Skilled in CRM utilization and sales presentations, I achieved a record $1.4 million debt enrollment, showcasing managerial professionalism and a knack for securing repeat business and referrals.
Overview
14
14
years of professional experience
Work History
Sales Development Representative (SDR)
Turbodebt
04.2024 - Current
- Increased lead conversion rates by engaging prospective clients through targeted outreach.
- During the past six months I have achieved the top 10% of my office by surpassing quota expectations and maintaining confident customer relations.
- Currently retain the record for highest enrolled debt per calendar month of $1.4 million.
- Improved client satisfaction by maintaining regular communication and addressing inquiries promptly.
- Developed sales pitches and presentations for securing new business opportunities.
- Established rapport with clients to facilitate repeat business and referrals.
Strategic Project Manager
Courier Express
09.2019 - 04.2024
- During my five years our store was ranked #1 amongst our total of fifty stores nationwide.
- During 2023 I personally was responsible for two of our three newest and larger clients which achieved 22% increase in net profit.
- Reduced risks associated with project delays or failures through the development of comprehensive risk management strategies.
- Drove continuous improvement efforts by regularly reviewing internal processes and recommending enhancements based on industry best practices.
- Delivered successful project outcomes by developing and implementing strategic plans, monitoring progress with an average of 97.4% completion from 2022-2023.
Storekeeper Third Class
United States Coast Guard
07.2014 - 08.2019
- Managed inventory control to ensure efficient storage and availability of products.
- Managed a budget of $1.2 million dollars of which myself and my supervisor maintained a 99.7% accuracy.
- Facilitated order processing, maintaining high levels of customer satisfaction for eighty member onboard.
- Completed over three-hundred hours of cruise ship escorts, sixteen-hundred hours of recreational/law enforcement/migrant interventions.
- Fully qualified member in under the allotted timeframe and achieved sailor of the quarter at Station Miami Beach in 2017.
Bar Manager
Bull Run Golf Club
11.2010 - 07.2014
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Responsible for an $80,000 dollar inventory of food, beverages, alcohol, linens, tables, and party accessories.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Education
Bachelor of Arts - Business Management
Valencia College
Orlando, FL08-2009
Skills
- Transcendent customer service
- Elite communication
- CRM utilization
- Sales presentation
- Consistently surpass quota
- Managerial Professionalism
awards
-Sailor of the Quarter
-Meritorious Team Member
-Humanitarian Service Medal
-Armed Forces Service Medal
-Public health Service Global Response
-Coast Guard Sea Service Ribbon
Languages
Spanish
Professional Working
Timeline
Sales Development Representative (SDR)
Turbodebt
04.2024 - Current
Strategic Project Manager
Courier Express
09.2019 - 04.2024
Storekeeper Third Class
United States Coast Guard
07.2014 - 08.2019
Bar Manager
Bull Run Golf Club
11.2010 - 07.2014
Bachelor of Arts - Business Management
Valencia College
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