Summary
Overview
Work History
Education
Skills
Volunteer Experience/ Community Service
Languages
Timeline
Generic

Joshua Arellano Dominguez

Santa Rosa,CA

Summary

Deadline-oriented Ramp Agent with experience in commercial aviation industry at Charles M Schulz-Sonoma County Airport. Polished and efficient with desirable communication skills and adheres to commercial airline protocols. Experienced customer service professional, with over 3 years of experience in customer service, and cash handling awareness, I have developed great skill sets that are taking me on a track record for success. I excel at written and verbal communication skills, problem-solving skills, providing sound coaching feedback and training, and interacting seamlessly with all levels of management. I have the ability to strengthen relationships and foster effective collaborations when working with others on time sensitive projects and tasks.

Overview

3
3
years of professional experience

Work History

Ground Operation Associate

Sonoma Jet Center
09.2023 - Current
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Checked cargo and baggage for security to meet TSA regulations.

Shift Supervisor

Starbucks Coffee Company
05.2021 - 09.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Responsible for training new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to optimize production layout to maximize efficiency and conducted routine inspections to avoid hazards, preventing violations and injuries.
  • Assisted upper store management in meeting and exceeding standards of service and quality

Front End Cashier

Target Corporation
11.2020 - 03.2021
  • Approached every question or concern with calm and level-headed approach.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Pathways Charter School
Rohnert Park, CA
06.2022

Skills

  • Creative Solutions
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Customer Service
  • Leadership
  • Communication

Volunteer Experience/ Community Service

  • Schell-Vista Fire Protection District - Explorer since 2018.
  • Fire Chief Recognition in 2022
  • Simulated Wildland firefighting preparation and training
  • Completed department certified Fire Science course

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Ground Operation Associate

Sonoma Jet Center
09.2023 - Current

Shift Supervisor

Starbucks Coffee Company
05.2021 - 09.2023

Front End Cashier

Target Corporation
11.2020 - 03.2021

High School Diploma -

Pathways Charter School

Similar Profiles

CREATE PROFILE
Joshua Arellano Dominguez