Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESMOND HANNAH

Philadelphia,PA

Summary

Resourceful warehouse Associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

12
12
years of professional experience

Work History

Ground Operation Associate

Veho Tech, Inc
Philadelphia, PA
06.2022 - Current
  • Operated pallet jack to move unloaded goods to correct locations in warehouse and on & off trailers.
  • Ensure that carts are accurately prepared to ensure successful on-time delivery for our customers.
  • Followed all shipping and receiving procedures for packages and as directed by supervisor.
  • Communicated with internal personnel to provide status updates for both shipping and receiving dates.
  • Use technology app via my smartphone to scan and organize packages, load carts and distribute packages for preparation for launch of delivery drivers.
  • Delivered products to correct area and shrink-wrapped palletized orders.

Mental Health Technician

Foundations Behavioral Health
Philadelphia, PA
05.2021 - 06.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.

Merchandising Execution Team Associate

Home Depot
Philadelphia, PA
03.2018 - 04.2020
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins and racks at locations by following established planograms.
  • Scanned boxes and tagging stock with warehouse labels.
  • Transported products with electric pallet jack through out store and receiving areas.

Cashier

Walmart
Philadelphia, PA
11.2017 - 03.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Parking Manager

Certified Parking Management LLC,
Philadelphia, PA
04.2013 - 01.2018
  • Manage and direct all customer, employees, cashiers and valets daily.
  • Oversee all day to day activities associated with opening, managing and closing the parking lot.
  • Collect, review, and provide daily revenue to Management. File and print transactions history daily.
  • Ensure the parking lot is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage.
  • Resolve customer concerns that are escalated to his/her attention by the customers or employees.

Merchandise Associate

Century 21 Department Stores
Philadelphia, PA
10.2014 - 08.2017
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Coordinated warehouse organization scheme and product placements.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Double-checked cargo inventories and documentation for accuracy.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Updated pricing and signage to complete product displays and educate customers.

Customer Service Manager

Walmart
Philadelphia, PA
10.2010 - 12.2011
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Education

GED -

Philadelphia O.I.C
Philadelphia, Pa

Medical Assistant Diploma - Medical Assisting

Lincoln Technical Institute
Philadelphia, Pa
12.2012

Skills

  • Personnel Management
  • HIPAA Guidelines
  • Office Supplies and Inventory
  • Project Requirements
  • Operations and Procedural Knowledge
  • Issue Resolution
  • Warehouse Equipment Operation
  • Shipping Procedures
  • Inventory Maintenance
  • Receiving Policies and Procedures
  • Store Layouts
  • Maintaining Clean Work Areas
  • OSHA Standards
  • Belt Conveyors

Timeline

Ground Operation Associate

Veho Tech, Inc
06.2022 - Current

Mental Health Technician

Foundations Behavioral Health
05.2021 - 06.2022

Merchandising Execution Team Associate

Home Depot
03.2018 - 04.2020

Cashier

Walmart
11.2017 - 03.2018

Merchandise Associate

Century 21 Department Stores
10.2014 - 08.2017

Parking Manager

Certified Parking Management LLC,
04.2013 - 01.2018

Customer Service Manager

Walmart
10.2010 - 12.2011

GED -

Philadelphia O.I.C

Medical Assistant Diploma - Medical Assisting

Lincoln Technical Institute

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