Joshua Aubin
Bristol
Summary
Dedicated Service Advisor with expertise in appointment scheduling and customer relationship management. Proficient in technical communication and problem-solving, ensuring efficient service workflow and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Service Advisor
central auto & transport
Hartford
04.2024 - Current
- Scheduled appointments and managed daily service workflow efficiently.
- Communicated with technicians to relay customer concerns and service recommendations.
- Provided detailed explanations of services and maintenance procedures to customers.
- Handled customer inquiries and resolved issues professionally and promptly.
- Collaborated with team members to ensure smooth service operations and customer satisfaction.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Laborer
Ground Up Services
Bristol
11.2023 - 04.2024
- Operated various hand and power tools for construction tasks.
- Assisted team members in loading and unloading materials efficiently.
- Maintained a clean and organized work environment daily.
- Collaborated with crew to complete projects on schedule.
- Supported equipment setup and breakdown for tasks as needed.
- Resolved minor issues during operations to keep workflow steady.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Laborer
Silva home improvement
Bristol
06.2023 - 10.2023
- Supported equipment setup and breakdown for tasks as needed.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Transported heavy items from one location to another using hand trucks or carts.
Plowing
Silva home improvement
12.2021 - 02.2023
- Assisted with snow plowing duties during winter months.
- Performed snow removal operations by plowing roads with heavy machinery during winter months.
- Assisted with snow removal during winter season by shoveling sidewalks or plowing driveways when necessary.
Education
High School Diploma -
Bristol Eastern High School
Bristol, CT06-2023
Electrical
Lincoln College of Technology
New Britain, CTSkills
- Service workflow management
- Vehicle maintenance knowledge
- Customer relationship management
- Appointment scheduling
- Technical communication
- Problem solving
- Listening skills
- Adaptability to change
- Records maintenance
- Computer skills
References
References available upon request.
Timeline
Service Advisor
central auto & transport
04.2024 - Current
Laborer
Ground Up Services
11.2023 - 04.2024
Laborer
Silva home improvement
06.2023 - 10.2023
Plowing
Silva home improvement
12.2021 - 02.2023
High School Diploma -
Bristol Eastern High School
Electrical
Lincoln College of Technology