Joshua Banks
SCCM Administrator
New Albany,OH
Summary
Accomplished IS Technical Specialist with a proven track record at Huntington National Bank, adept in PowerShell Scripting and delivering exceptional customer support. Expert in streamlining software deployment and enhancing SCCM efficiency, significantly reducing manual tasks through automation. Demonstrates strong problem-solving skills and a commitment to maintaining high customer satisfaction levels.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
IS Technical Specialist
Huntington National Bank
Columbus, OH
10.2020 - Current
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Resolved technical issues promptly, minimizing impact on end-users and maintaining high levels of customer satisfaction.
- Assisted in migration projects, successfully transitioning systems from older platforms to newer technologies without disruption to business operations.
- Streamlined software deployment processes to ensure timely delivery and installation across the organization.
- Enhanced SCCM efficiency by implementing automated processes and streamlining server maintenance tasks.
- Reduced time spent on manual tasks by creating PowerShell scripts for automation of common administration duties.
Computer Support Technician
Ariel Corporation
06.2018 - 10.2020
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Provided basic end-user troubleshooting and desktop support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
Field Engineer
NSC Global
02.2018 - 06.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
Patch management
Content Management
Reporting and Analytics
PowerShell Scripting
System Center Configuration Manager expertise
Task sequence creation
Software distribution
SCCM troubleshooting
Certification
CompTIA CySA+
Timeline
CompTIA CySA+
01-2021
IS Technical Specialist
Huntington National Bank
10.2020 - Current
Systems Security Certified Practitioner (SSCP)
07-2020
Computer Support Technician
Ariel Corporation
06.2018 - 10.2020
Field Engineer
NSC Global
02.2018 - 06.2018
Bachelor of Science - Cybersecurity
Western Governors University
05.2001 -