Reuben Tackett
Peabody Energy
Cordova,US
21
years of professional experience
Technical Onsite Specialist with a strong background in service delivery and operations management. Delivers impactful results through effective problem-solving and collaboration, ensuring high client satisfaction. Manages onsite logistics and troubleshoots technical issues while maintaining service standards and adapting to changing needs.
Work History
Technical Onsite Specialist
1 Year 10 Months- Implementation and support of enterprise IT systems including hardware and software upgrades, design changes, and infrastructure improvements as planned and developed by corporate IT teams
- Collaborated with operational management to coordinate outage responses and plan maintenance activities
- Acted as subject matter consultant for global IT and OT support teams, providing expertise and guidance
- Maintained compliance with SLAs for mining production
- Installation of premise hardware, including but not limited to, structured cabling (Cat5/6, fiber optic, or RF), patch panels, UPS, PDU, server cabinets, and NEMA enclosures
- Oversaw inventory of PCs, phones, IP cameras, printers, and peripherals
- Adhere to SLAs as required for mining production
- Monitored email, management system alerts, and customer ticketing notifications to ensure timely response and resolution
Load Line Operator
5 Months- Controlled the flow, speed, and temperature of the plant. Stopped and restarted the plant during malfunctions.
- Advocated for operational changes, leading to cost savings and increased profit margins.
- Monitored the plant and diagnosed any issues that arose.
- Managed production schedules to meet deadlines.
Field Services Tech
8 Months- Utilized ServiceNow platform to manage IT service requests and incidents.
- Maintained and updated desktop hard drive images for hospital departments, ensuring alignment with job functions and software requirements.
- Conducted thorough inspections and performed skilled repairs on desktop systems to ensure optimal functionality.
- Assisted customers over the phone by determining the root of the problem and explaining the most effective solution.
- Positively engaged with customers and maintained a professional appearance at all times as a company representative.
- Completed detailed work reports for each field visit, documenting issues and solutions to support service continuity.
Lead IT technician
- Monitored ticket resolution rates to ensure timely and effective completion of technical service calls.
- Cultivated relationships with internal and external customers to enhance service delivery.
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Provided technical support via phone, email, and on-site visits to enhance user satisfaction.
- Collaborated with team members to streamline troubleshooting processes and improve response times.
Wastewater Operator trainee
4 Months- Wrote reports and kept logs on meter readings, tests, chemical, and equipment usage for ADEM.
- Operated wastewater treatment facilities ensuring compliance with environmental regulations.
- Monitored and adjusted chemical dosing systems to optimize treatment processes.
- Conducted routine inspections of equipment to identify maintenance needs and prevent downtime.
Network Administrator
11 Years 5 Months- All network and voice-related hardware, software, and communication links were installed, maintained, and supported for design.
- Introduced Office 365 infrastructure and management tools to create and manage email and Microsoft Office products.
- Assumed administrator responsibilities during absence, ensuring continuity of operations.
- Set up a local area network (LAN), wide area network (WAN), and Internet system, and configured and supported them.
- Developed training materials and led sessions for new employees, enhancing onboarding experience.
- Resolved trouble tickets promptly to enhance user satisfaction.
- Installed patches, performed backups, built systems, and updated images for system integrity.
- Expanded the knowledge base of the help desk staff by authoring documentation for system configuration and troubleshooting.
- Drafted training materials and organized training sessions for all new employees.
- Built and maintained Virtual Local Area Networks (VLANs).
Firefighter/Emergency Medical Technician
6 Years 5 Months- Conducted fire suppression efforts during emergency incidents
- Responded to emergency medical calls, delivering critical care and support to patients in crisis
- Trained new firefighters as Fire Instructor I, enhancing team readiness and operational effectiveness
- Hazmat technician
- Haz-Mat technician
- Provided training for new Firefighters (Fire Instructor I)
- Conducted K-6 fire prevention training, educating young students on safety protocols and fire awareness
Education
Some college (No degree) - Liberal Arts and Sciences
Skills
System administration
Emerging technologies
Network configuration
Troubleshooting
Patch management
Incident management
Software installation
Servers
IT compliance frameworks
TCP/IP
LAN
WLAN
WLAN
Personal computing
Help desk experience
Desktop support
Remote support
IT Infrastructure
Software testing
Technology research
Windows NT networking
Technical comprehension
Customer service
Verbal communication
Patch deployment
Problem-solving
Reliability
Staff education and training
Smart devices support
Service agreements
Problem resolution
MS Office
AV equipment support
Personal Computers
Service level management
Technical support
Systems implementation
Communication skills
Timeline
Technical Onsite Specialist
Peabody Energy
10.2023 - 08.2025Read More
Load Line Operator
Heiche US Surface Technologies (AL) LLC
04.2023 - 09.2023Read More
Field Services Tech
Ovation Workplace Services
08.2022 - 04.2023Read More
Lead IT technician
Wilson Computer Support
07.2022 - 07.2022Read More
Wastewater Operator trainee
Cordova City Hall
03.2022 - 07.2022Read More
Network Administrator
Jasper City Schools
10.2010 - 03.2022Read More
Firefighter/Emergency Medical Technician
City of Jasper
05.2004 - 10.2010Read More
Young Harris College
Some college (No degree) from Liberal Arts and Sciences
Read More