Joshua Barnes

Front End Lead at Dicks Warehouse

• Greeted visitors and customers upon arrival, offered assistance, and answered questions.
• Took charge of cash office operations opening and closing routines most shifts, including, counting cash drawers, safe, and deposits.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Performed cash, card, and check transactions to complete customer purchases.

Apparel Lead at Dicks Warehouse

• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Currently Freight Flow Lead at Fairfield Mall Dicks Sporting Goods

• Picking, organizing, and packing merchandise to send to other stores
• Overseeing and leading truck team performance, correcting problems, and attempting to increase efficiency to maintain productivity targets.
• Assist with team responsibilities by cleaning, covering cash registers, and product merchandising.
• Consistently attempting to devise and implement processes and procedures to streamline operations.

Occasionally Taking on Responsibilities as Manager

• Maintaining professional demeanor by staying calm when addressing unhappy or angry customers.
• Opening
• Ensuring that cash drawers are counted and in registers prior to opening
• Counting safe and deposits to ensure accuracy
• Gathering daily metrics and setting clear and aggressive targets and objectives for my team members.
• Confirming scheduled teammates will be enough coverage, and finding coverage or calling in extras if needed
• Managed store personnel by delegating tasks and supervising daily operations.
• Closing
• Ensuring all cash drawers are counted and locked up after counting safe and deposit.
• Walking store to confirm floor is cleaned and organized, all doors that need to be are locked, and setting alarm

• Answered customer questions about sizing, accessories, and merchandise care regarding camping accessories and utilities.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.