Susan Gavin
Payette,ID
Summary
Dedicated professional with strong customer service skills. Experienced in cash handling, team collaboration, and inventory management. Committed to enhancing customer satisfaction and operational efficiency.
Overview
40
40
years of professional experience
Work History
Key Carrier
Dollar General
Payette, Idaho
03.2025 - 10.2025
- Assisted customers with product inquiries and store navigation.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves and ensured inventory was properly rotated.
- Monitored sales floor for security and safety compliance.
- Supported management in training new employees on store policies.
- Balanced end-of-day deposits using bank deposit slips in accordance with company procedures.
- Followed opening and closing procedures as outlined by the manager.
- Provided excellent customer service to ensure customer satisfaction.
- Verified that all coupons were applied correctly to transactions.
- Reconciled daily register receipts against shift reports for accuracy.
- Resolved customer issues in a professional manner.
- Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
Food Price Changer, Scan Coordinator
Fred Meyers
Meridian , ID
09.1999 - 09.2009
- Coordinated product scanning and pricing accuracy across multiple store departments.
- Managed inventory updates and ensured compliance with store standards.
- Trained staff on scanning procedures and best practices for efficiency.
- Facilitated communication between departments to resolve scanning issues promptly.
- Conducted regular audits of scanned items to ensure data integrity and accuracy.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
- Completed price changes and maintained proper signage for product displays.
Cashier, Lobby Manager, Hanging Deli
Albersons
Boise, ID
02.1986 - 10.1999
- Oversaw daily lobby operations to ensure guest satisfaction and comfort.
- Coordinated check-in and check-out processes for efficient guest flow.
- Implemented lobby cleanliness standards to maintain a welcoming environment.
- Monitored lobby activities to ensure adherence to safety regulations.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier, Customer Service
Chevron Fast Eddies
Meridian , ID
03.1997 - 03.1999
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise to ensure a neat appearance.
- Trained new staff on cash handling procedures and store policies.
Cleaning Agricultural Building, Fish and Game
Fly By Night Janitorial
Boise , ID
10.1996 - 08.1997
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Operated floor scrubbers and vacuum cleaners efficiently for thorough cleaning.
- Maintained inventory of cleaning supplies and reported shortages promptly.
- Disposed of waste and recyclables in accordance with company policies.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID05-1979
Skills
- Customer service and support
- Cash handling and transactions
- Visual merchandising
- Team collaboration
- Inventory management
- Operating cash register
- Store operations
- Employee scheduling
- Store maintenance
- Product ordering
- Workplace safety
- Marketing initiatives
- Front end operations
- Bank deposits
- Task delegation
- Training and mentoring
- Store recovery processes
- Cash handling accuracy
- Drawer counting
- Opening and closing coordination
- Multitasking capacity
- Sales targets
- Checkout processing
- Cash handling and reconciliation
Accomplishments
Stamp Out Shrink
References
References available upon request.
Timeline
Key Carrier
Dollar General
03.2025 - 10.2025
Food Price Changer, Scan Coordinator
Fred Meyers
09.1999 - 09.2009
Cashier, Customer Service
Chevron Fast Eddies
03.1997 - 03.1999
Cleaning Agricultural Building, Fish and Game
Fly By Night Janitorial
10.1996 - 08.1997
Cashier, Lobby Manager, Hanging Deli
Albersons
02.1986 - 10.1999
High School Diploma -
Blackfoot High School