Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Assistant Branch Manager
ATM Solutions
Gahanna, OH
06.2023 - Current
Supporting the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Training and developing new team members in alignment with branch service standards and objectives.
Monitoring daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Monitoring ATM activity for errors, claims, proper function, etc.
Securing premises and personnel by patrolling property and monitoring surveillance equipment.
Enforcing security policies a to maintain safe environment.
Working independently and collaboratively to resolve urgent issues
Conducting training sessions for new personnel to facilitate compliance with security protocols.
Supervising and evaluating staff to help improve skills, achieve daily objectives, and attain advancement
Servicing ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs.
Displaying leadership qualities by taking initiative in resolving issues and mentoring junior personnel
Uninstalling/Deinstalling ATMs
Diagnosing and fixing reported ATM errors
Minor programming of ATMs
Armed Services Technician
Loomis Armored US
Columbus, OH
10.2021 - 06.2023
Initialized ATM locks, including KABA and S&G
Serviced ATM machines on set schedule, resupplying, retrieving deposits and balancing bill counts to meet customer needs.
Loaded and unloaded multiple bags and boxes of coins and simultaneously monitored potential threats and occupational hazards.
Picked up and delivered customer cash and change orders and deposits, and making up to 45 stops per day on established routes.
Displayed leadership qualities by taking initiative in resolving issues and mentoring junior personnel when providing training
Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Responded quickly to incidents and assessed active situations for security concerns.
Monitored CCTV cameras and alarm systems for security breaches.
Coughlin Ford of Pataskala
Coughlin Ford of Pataskala
Pataskala
07.2019 - 06.2021
Assisted customer over the phone and face-to-face with the following:
Located and ordering parts for automotive service
Ensured the correct parts are ordered and pulled for customers and technicians
Found options for outsourcing to meet customer needs, Receive and stock ordered items
Maintained accurate inventory count, Systems used: Dealertrack: billing and inventory, FMCDealer: Ford information, Snap-On: catalog for searching parts
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Roush Ford
Roush Ford
01.2016 - 01.2019
Assisted customer in the purchase of new and pre-owned vehicles
Skilled at working independently and collaboratively in a team environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted in lot organization and setup, Assist customers with setting up Service appointments
Assisted customers in learning about their new vehicle with a wide array of product knowledge
Assisted in the training of new employees
Stay at Home Parent
01.2008 - 01.2015
Lyons Equipment LLC
Lyons Equipment LLC
Circleville, OH
01.2007 - 01.2008
Inventory Management/Customer Service and Sales Representative, Resolved discrepancies in inventory, Established new inventory methods, Built rapport with suppliers and customers, Assisted customer in obtaining parts for heavy equipment
Leslie Equipment LLC
Leslie Equipment LLC
Chillicothe, OH
01.2007 - 01.2007
Inventory Management/ Customer Service and Sales Representative, Resolved discrepancies in inventory, Redesigned warehouse for more efficient order processing, Assisted customers in obtaining parts for heavy equipment, Built rapport with supplier and customers
Alcoa Inc.
Alcoa Inc.
Chillicothe, OH
01.2004 - 01.2007
Crew Supervisor, Supervised a crew of both full time and temporary workers, Coordinated deliveries and shipments for items produced at plant, Communicated with suppliers to resolve issues with orders received, including defective products
Napa Auto Parts
Napa Auto Parts
Chillicothe, OH
01.2001 - 01.2004
Machinist/Customer Service, Assisted customers in obtaining aftermarket auto parts, Built rapport with local business owners and customers, Rebuilt gasoline and diesel engines
Education
Diploma -
Southeastern High School
Chillicothe, OH
01.2002
Trade School - Automotive Technology
Pickaway-Ross CTC
Chillicothe, OH
01.2002
Skills
Operational Efficiency
Staff education and training
Relationship building and management
Cash Handling
Team Player
Attention to Detail
Security and Safety Protocols
Process Improvement
Additional Experience and Skills
Knowledge of MS Excel, Word, Outlook, and PowerPoint
Previous experience in management of up to 14 personnel, including full time and temporary employees
7 years of experience in customer service positions