Lacie Hatton
Lyle,WA
Summary
Resourceful Police Communications Dispatcher known for high productivity and efficient task completion. Specialize in emergency response coordination, critical incident management, and clear communication under pressure. Excel in fast-paced environments using strong judgment, problem-solving skills, and empathy to manage sensitive situations effectively.
Overview
14
14
years of professional experience
Work History
Assistant Branch Manager
Columbia Bank
Goldendale, WA
11.2023 - Current
- Assisted in daily branch operations and ensured compliance with banking regulations.
- Completed monthly, quarterly, semi-annual, and annual certifications to ensure compliance with internal policies and regulatory standards
- Supported team members in achieving branch goals and enhancing customer service.
- Trained new employees on policies, procedures, and customer interaction techniques.
- Led employee training programs and collaborated with executives to develop and implement training materials.
Branch Manager / Inside Sales Executive
Industrial Supply Company
Chandler, AZ
09.2022 - 11.2023
- Supervised staff performance and provided training on company policies.
- Directed daily operations of the branch, including customer service, and sales and marketing activities.
- Handled employee onboarding, training, and scheduling, ensuring adherence to internal policies.
- Maintained personnel data, and supported leadership with HR-related documentation and fleet management compliance.
- Developed standard operating procedures to ensure accuracy and consistency in daily processes.
Executive Assistant / Junior Escrow Officer
Driggs Title Agency, Inc
Phoenix, Arizona
11.2020 - 09.2022
- Provided front-line employee and client support, resolving procedure and policy-related inquiries with professionalism.
- Maintained confidential personnel and transaction documentation, ensuring audit readiness, and legal compliance.
- Drafted professional correspondence, internal communications, and tracked contract and compliance data.
- Completed final compliance audits and disbursements of escrow transactions.
Police Dispatcher
Seattle Police Department
Seattle, Washington
09.2012 - 11.2020
- Managed emergency calls and dispatched units effectively.
- Coordinated communication between officers and command staff.
- Monitored radio traffic for critical incidents and updates.
- Provided situational awareness to responding personnel in real-time.
- Assisted in training new dispatchers on protocols and procedures.
- Documented all communications received via phone or radio transmissions accurately.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Conflict resolution
- Effective communication
- Operational efficiency
- Incident documentation
- Public safety awareness
- Call prioritization
- Incident management
- Attention to detail
- Dispatch coordination
- Multitasking efficiency
Timeline
Assistant Branch Manager
Columbia Bank
11.2023 - Current
Branch Manager / Inside Sales Executive
Industrial Supply Company
09.2022 - 11.2023
Executive Assistant / Junior Escrow Officer
Driggs Title Agency, Inc
11.2020 - 09.2022
Police Dispatcher
Seattle Police Department
09.2012 - 11.2020
Bachelor of Science - Business Management
Grand Canyon University