Joshua Bergenske
Nuevo,CA
Summary
Proven leader and efficient problem-solver, adept at enhancing operational efficiency at TurfBros and ensuring customer satisfaction at Shell Station. Excelled in cash handling and fostering a positive workplace culture, significantly improving team collaboration. Skilled in customer service and time management, consistently meeting business needs with integrity and empathy.
Overview
16
16
years of professional experience
Work History
Cashier
Shell Station
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Warehouse Manager
TurfBros
08.2021 - 03.2024
- Identified bottlenecks in workflows to implement process changes that enhanced operational efficiency.
- Analyzed current systems for opportunities to streamline operations, resulting in smoother daily functions.
- Conducted safety training sessions for staff to reinforce best practices and create a culture of safety awareness.
- Fostered a culture of accountability for team members, resulting in improved collaboration and communication.
Shift Leader
Western Bagel
08.2009 - 07.2021
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Santa Susana HighSchool
Simi Valley, CA06.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Cashier
Shell Station
04.2024 - Current
Warehouse Manager
TurfBros
08.2021 - 03.2024
Shift Leader
Western Bagel
08.2009 - 07.2021
High School Diploma -
Santa Susana HighSchool
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