Joshua Betts

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

• Conducted inspections and performed repairs on pre-owned campers.

• Maintained a tidy workspace.

• I was responsible for walking customers around there newly purchased campers and making sure that they felt comfortable and confident in how to operate everything on there new Rv.

• Walked the customers through on proper connection and disconnection of RVs.

• I was in charge of diagnosing customer vehicles, and repairing what was broken or damaged.

Kept work area tidy to eliminate slipping dangers.

• Clarified technical issues to customers to enhance trust in diagnostic accuracy.

• When I first started I was in charge of doing PDI's on all of the new vehicles and get vehicles prepared to be sold.

• After 3 months I was responsible for PDI's on new vehicles and I was in charge of repairing trade in cars, and when the main line technicians got behind I would help repair customer vehicles.

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished parts.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.

• Kept shop areas neat, clean, and free of safety hazards.
• Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Improved customer satisfaction by providing timely and accurate tire and lube services.
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.