Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Board

Hopkinton,MA

Summary

I am a University graduate with work experience in sales, customer service, management and content creation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Management Trainee

Enterprise Rent-A-Car
07.2024 - Current
  • Established professional relationships with existing business partners which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer questions and conflicts via telephone or email.
  • Played an active role in the daily preparation of commercial and insured reservations to ensure all customers were qualified to rent.

Technology Consultant

Target
09.2019 - 08.2023
  • Facilitated Personnel Training for the Technology Department
  • Managed the Maintenance of the Technology Department
  • Earned an excellent customer service rating at Annual Reviews
  • Personal Ownership of the Daily Superior Customer Experience.

Education

Bachelor of Science - Marketing

University of Massachusetts Dartmouth
North Dartmouth, MA
05.2024

Skills

  • Customer Service
  • Negotiation
  • Office 365 programs
  • Social Media
  • Marketing
  • Customer Relationship Management
  • Video Editing
  • Photoshop
  • Operations Support
  • Conflict resolution

Certification

  • University of Massachusetts Deans list
  • Digital Marketing Certificate
  • University of Illinois online program
  • Hubspot Certification
  • Social Media Marketing


Timeline

Management Trainee

Enterprise Rent-A-Car
07.2024 - Current

Technology Consultant

Target
09.2019 - 08.2023

Bachelor of Science - Marketing

University of Massachusetts Dartmouth
Joshua Board