Joshua Board
Hopkinton,MA
Summary
I am a University graduate with work experience in sales, customer service, management and content creation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Rent-A-Car
Natick, MA
07.2024 - Current
- Established professional relationships with existing business partners which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer questions and conflicts via telephone or email.
- Played an active role in the daily preparation of commercial and insured reservations to ensure all customers were qualified to rent.
Technology Consultant
Target
Westborough
09.2019 - 08.2023
- Facilitated Personnel Training for the Technology Department
- Managed the Maintenance of the Technology Department
- Earned an excellent customer service rating at Annual Reviews
- Personal Ownership of the Daily Superior Customer Experience.
Education
Bachelor of Science - Marketing
University of Massachusetts Dartmouth
North Dartmouth, MA05.2024
Skills
- Customer Service
- Negotiation
- Office 365 programs
- Social Media
- Marketing
- Customer Relationship Management
- Video Editing
- Photoshop
- Operations Support
- Conflict resolution
Certification
- University of Massachusetts Deans list
- Digital Marketing Certificate
- University of Illinois online program
- Hubspot Certification
- Social Media Marketing
Timeline
Management Trainee
Enterprise Rent-A-Car
07.2024 - Current
Technology Consultant
Target
09.2019 - 08.2023
Bachelor of Science - Marketing
University of Massachusetts Dartmouth