Joshua Boatner
Jacksonville,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
7
7
years of professional experience
Work History
Server and BArtender
Brix Taphouse
Jacksonville Beach, FL
11.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
Head Server and Bartender
Sneakers Sports Grille
Jacksonville Beach, FL
03.2023 - 11.2023
- Greeted guests, provided menus and answered questions regarding menu items.
- Explained daily specials and made recommendations upon request.
- Ensured that all tables were properly set up with appropriate supplies.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Calculated charges, issued table checks, and collected payments from customers.
Tour Guide
Three Brothers Boards
Saint Augustine, FL
06.2022 - 11.2022
- Provided detailed information to tourists about local attractions and points of interest.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Adhered to company policies and procedures when dealing with guest complaints or inquiries.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
- Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
- Developed guest relationships to achieve high level of satisfaction.
- Educated and shared natural, geological and cultural history through story-telling.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
Mechanic
Velocity Motorwerks LLC
Saint Augustine, FL
01.2022 - 04.2022
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Ensured safety protocols were followed while working on vehicles.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Repaired, replaced and adjusted brakes.
- Conducted test drives before and after repair services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
Server
Memphis Jax BBQ
Ponte Vedra Beach, FL
09.2018 - 02.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
Line Cook
Panera Bread
Ponte Vedra Beach, 32081
03.2018 - 07.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Line Cook
Tijuana Flats
Ponte Vedra, FL
06.2017 - 09.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Adhered to sanitation policies at all times when handling food products.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Automotive Mechanics
Universal Technical Institute
Orlando, FL11-2021
Skills
- Can tow trailers
- Team collaboration
- Team member support
- Positive and professional
- Calm demeanor
- Exceptional customer service
- Point of sale (POS) system operations
- Multitasking and organization
- Strong work ethic
- Price memorization
- Upselling techniques
- Professional appearance
- Quality control
- Hospitality service expertise
Affiliations
- Ride Motorcycles
- Sim Racing
- Exercise
- Travel
Timeline
Server and BArtender
Brix Taphouse
11.2023 - Current
Head Server and Bartender
Sneakers Sports Grille
03.2023 - 11.2023
Tour Guide
Three Brothers Boards
06.2022 - 11.2022
Mechanic
Velocity Motorwerks LLC
01.2022 - 04.2022
Server
Memphis Jax BBQ
09.2018 - 02.2019
Line Cook
Panera Bread
03.2018 - 07.2018
Line Cook
Tijuana Flats
06.2017 - 09.2017
Automotive Mechanics
Universal Technical Institute
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