Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Bonilla

The Bronx,NY

Summary

Achieved significant patient satisfaction improvements at Wayne Nursing Home by tailoring dietary plans to individual needs, showcasing exceptional problem-solving and customer service skills. Streamlined payroll processes at HCS Home Care, enhancing efficiency and confidentiality. Excelled in time management and computer skills, contributing to a results-driven environment.

Overview

12
12
years of professional experience

Work History

Dietary Aide

Wayne Nursing Home
08.2012 - 07.2023


  • Kept all kitchen areas clean, tidy and free of hazards.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Followed all food safety regulations while preparing meals for patients.
  • Discarded outdated food products and maintained waste disposal procedures.

Payroll Clerk

HCS Home Care
02.2011 - 08.2012
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
  • Developed effective communication channels for addressing employee concerns regarding paychecks
  • Monitored clock in and out.
  • Called aides to come in to the office to fix duty/sheets.
  • printed reports

Education

GED -

Kennedy High School
The Bronx, NY

Skills

  • Time Management
  • Problem-Solving
  • Customer Service
  • Verbal Communication
  • Detail Oriented
  • Computer Skills
  • OSHA Compliance

Languages

Spanish
Full Professional

Timeline

Dietary Aide

Wayne Nursing Home
08.2012 - 07.2023

Payroll Clerk

HCS Home Care
02.2011 - 08.2012

GED -

Kennedy High School

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Joshua Bonilla