Joshua Boyd
Fort Worth
Summary
Results-driven Vice President of Operations with extensive multi-site leadership experience across healthcare and retail sectors. Proven track record of scaling operations, developing high-performing teams, and driving measurable improvements in KPIs, revenue, and efficiency. Skilled in P&L management, strategic planning, talent development, and overseeing large-scale clinic networks.
Overview
9
9
years of professional experience
Work History
VP of Operations
North Texas Medical Solutions
Fort Worth
08.2025 - Current
- Promoted from Director of Operations after demonstrating strong operational leadership.
- Currently oversee 30 medical clinics, ensuring the highest standards of patient care, regulatory compliance, and operational excellence across multiple locations.
- Lead strategic initiatives to optimize performance, expand services, and develop leadership talent across the clinic network.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Collaborated with cross-functional teams to develop and implement organizational policies.
Director of Operations
Serenity Healthcare
02.2023 - 08.2025
- Led 15 clinics across multiple states, providing the highest level of patient care in the industry.
- Challenged clinic leadership daily in all business areas, resulting in improved KPIs and exceeding company expectations.
- Trained and developed talent in each clinic, enhancing individual professional growth and advancing clinic performance.
Director Of Operations
Schwan's Home Delivery
Dallas-Fort Worth Metroplex
11.2017 - 02.2023
- Leadership over 21 locations across multiple states to ensure high-quality standards of operation.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership teams.
Education
Bachelor's degree - Business Administration and Management
Midwestern State University
12-2005
Skills
- Sales operations management
- Customer retention strategies
- Profit and loss management
- Operational efficiency
- Strategic planning
- Team leadership
- Team development
- Performance evaluation
- Employee relations management
- Analytical abilities
Accomplishments
- Sales Revenue Growth, Increased sales revenue by 25% within one year through strategic planning and execution.
- Operations Efficiency, Successfully managed operations across 21 locations, enhancing efficiency by 30%.
- Employee Retention Improvement, Reduced employee turnover by 15% by implementing new training programs.
- Customer Satisfaction Boost, Improved customer satisfaction scores by 20% through targeted service enhancements.
Timeline
VP of Operations
North Texas Medical Solutions
08.2025 - Current
Director of Operations
Serenity Healthcare
02.2023 - 08.2025
Director Of Operations
Schwan's Home Delivery
11.2017 - 02.2023
Bachelor's degree - Business Administration and Management
Midwestern State University