Joshua Boyle
Batesville,AR
Summary
Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Hardworking and passionate job seeker with strong organizational skills eager to secure End User Support Technician position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Arkansas Network Experts
07.2015 - 09.2023
- (40+ hr/wk and on-call after hours and weekends)
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly
- Configured hardware, devices, and software to set up work stations for employees
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Installed, configured and maintained computer systems and network connections
- Researched and identified solutions to technical problems
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
Bachelors of Science - Management Information Systems - Telecommunications
University of Central Arkansas
Conway, Arkansas12.2016
Associate of Applied Science - Computer Systems and Networking Technology
Arkansas State University
Beebe, Arkansas12.2012
Skills
- Helpdesk Services
- Connectwise
- Software Deployment Management
- AV Installation
- Technical support
- Computer hardware
- Firewall
- Desktop support
- Operating systems
- Customer service
- Help desk
- LAN
- IT infrastructure
- Software troubleshooting
- Windows
- IT support
- Microsoft Office
- VPN
- Computer networking
- Active Directory
- EHR systems
- WAN
- ConnectWise
- Meraki
- Remote access software
- Cabling
- VMWare
- DNS
- DHCP
Certification
CompTIA Network+ ce
Timeline
IT Technician
Arkansas Network Experts
07.2015 - 09.2023
Bachelors of Science - Management Information Systems - Telecommunications
University of Central Arkansas
Associate of Applied Science - Computer Systems and Networking Technology
Arkansas State University
CompTIA Network+ ce
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