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Joshua Brandt
Reno,NV
Summary
Dynamic business owner with proven expertise in customer service and operations management. Skilled in process improvement and staff training to enhance service quality and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Business Owner
JD's Duct Cleaning and Handyman Service
Reno, NV
03.2019 - Current
- Managed scheduling and logistics for service appointments to optimize team efficiency.
- Oversaw daily operations, ensuring high-quality duct cleaning and handyman services.
- Trained new staff on safety protocols and operational procedures for service delivery.
- Developed customer relationship management strategies to enhance client satisfaction and retention.
- Established quality control standards to maintain excellence in service delivery across all projects.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
Structural Pest Building Inspector
Clark Pest Control
Reno, NV
06.2022 - 07.2024
- Evaluated structural integrity of properties through inspections focused on detecting pests and organisms that compromise wood structures.
- Utilized specialized equipment and tools for accurate detection of termites and damage assessment.
- Developed detailed inspection reports documenting findings, recommendations, and necessary follow-up actions for clients.
- Developed customized treatment plans based on inspection findings to effectively eliminate pest issues.
- Educated clients on prevention strategies and maintenance practices to safeguard properties from future infestations.
- Executed pest management strategies through multiple licenses and specialized training in bird and rodent exclusion and abatement.
Installation Manager
Graeagle Lighting & Flooring
Graeagle Ca
01.2011 - 01.2019
- Oversaw installation projects from initiation to completion, ensuring adherence to timelines and quality standards.
- Managed cross-functional teams, facilitating communication between contractors, suppliers, and clients for seamless execution.
- Developed training programs for new installers, enhancing skill levels and ensuring compliance with safety regulations.
- Implemented process improvements that increased efficiency in installation workflows and reduced project turnaround times.
- Conducted on-site inspections to verify compliance with company standards and resolve any issues promptly.
- Established and maintained relationships with vendors to ensure timely delivery of materials critical for project success.
- Analyzed customer feedback and project outcomes to refine service offerings and enhance overall client satisfaction.
Limousine Driver
Executive Limousine Service
Reno, NV
2006 - 2011
- Ensured timely and safe transportation for clients to various destinations.
- Maintained cleanliness and readiness of vehicle to meet high standards of service.
- Utilized GPS navigation systems for efficient route planning and traffic management.
- Communicated effectively with clients to confirm bookings and address special requests.
- Fostered positive client relationships through professionalism and attentive service.
Union Floor Installer
Floor Covering Union Local 567
Sparks, NV
2001 - 2006
- Installed various types of flooring, including hardwood, laminate, and tile.
- Prepared surfaces by removing old flooring and ensuring proper leveling.
- Operated tools such as saws, trowels, and nail guns with precision.
- Collaborated with team members to complete projects efficiently and on schedule.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Structural Pest Building Inspector
Clark Pest Control
06.2022 - 07.2024
Business Owner
JD's Duct Cleaning and Handyman Service
03.2019 - Current
Installation Manager
Graeagle Lighting & Flooring
01.2011 - 01.2019
Limousine Driver
Executive Limousine Service
2006 - 2011
Union Floor Installer
Floor Covering Union Local 567
2001 - 2006
High School Diploma -
Lake Havasu High School