Joshua Brantley
Genesee Lake School
Milwaukee,WI
13
years of professional experience
Motivated Direct Support Professional with expertise in compassionate caregiving and decision-making support. Known for strong documentation skills and effective communication, contributing to enhanced student progress and family engagement.
Work History
Direct Support Professional
2 Years 7 Months- Provided individualized support to enhance daily living skills for students.
- Assisted in implementing behavior modification plans to promote positive interactions.
- Collaborated with team members to ensure a safe and supportive environment.
- Documented student progress and communicated effectively with families and staff.
Delivery Driver
5 Years 8 Months- Delivered orders promptly, ensuring customer satisfaction and adherence to schedules.
- Navigated routes efficiently using GPS technology for timely deliveries.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with customers regarding order status and delivery updates.
- Assisted in training new drivers on delivery protocols and best practices.
- Coordinated with kitchen staff to streamline order processing during peak hours.
- Resolved customer inquiries and concerns professionally, enhancing service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Fulfillment Associate
2 Years 6 Months- Packaged and labeled customer orders with attention to detail and accuracy.
- Maintained inventory accuracy through regular cycle counts and stock replenishment.
- Collaborated with team members to achieve daily productivity goals efficiently.
- Operated material handling equipment to transport products within fulfillment center.
- Monitored quality control measures, ensuring compliance with company standards.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Sales Associate
1 Year 5 Months- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Maintained inventory accuracy through diligent stock management and organization practices.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to restock shelves promptly, improving product availability.
- Implemented visual merchandising standards to create appealing product displays throughout the store.
- Ensured compliance with safety guidelines while performing daily tasks in high-traffic areas.
- Engaged with customers to gather feedback, contributing to service improvement initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Behavioral management
Client documentation
Decision-making support
Health and safety requirements
Relationship building
Timeline
Direct Support Professional
Genesee Lake School
01.2024 - CurrentRead More
Delivery Driver
Ned's Pizza
05.2018 - 01.2024Read More
Fulfillment Associate
Amazon
08.2015 - 02.2018Read More
Sales Associate
Wal-Mart Supercenter
03.2014 - 08.2015Read More
Riverside University High School
High School Diploma
Read More