Joshua Britt
Omaha,NE
Summary
Dynamic Operations Supervisor with a proven track record at North End Teleservices, excelling in team development and effective leadership. Certified forklift operator skilled in enhancing warehouse efficiency and ensuring safety. Recognized for resolving customer issues and fostering positive client relations, driving repeat business and operational success.
Overview
12
12
years of professional experience
Work History
Forklift Operator
Oxford FCI
11.2021 - 03.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Operations Supervisor/Manager of Operations
North End Teleservices
04.2016 - 06.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Pallet Jack Operator
Reinhart Foods
02.2013 - 06.2014
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Transported products with electric pallet jack to prepare for shipping.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Verified label displays for accuracy of box content.
- Displayed excellent time management skills through punctual completion of assigned duties while maintaining precision in handling materials with the pallet jack.
Assistant Manager (POC)
Jimmy Johns
03.2010 - 12.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Tier II Customer Service Team Lead
Reliant Energy
04.2011 - 12.2012
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
Education
No Degree - Business Management
University of Omaha
OmahaSkills
- Certified forklift operator
- Client relations
- Effective team leadership
- Team Leader
- Strong interpersonal skills
- Goal oriented
Timeline
Forklift Operator
Oxford FCI
11.2021 - 03.2022
Operations Supervisor/Manager of Operations
North End Teleservices
04.2016 - 06.2019
Pallet Jack Operator
Reinhart Foods
02.2013 - 06.2014
Tier II Customer Service Team Lead
Reliant Energy
04.2011 - 12.2012
Assistant Manager (POC)
Jimmy Johns
03.2010 - 12.2013
No Degree - Business Management
University of Omaha
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