Joshua Brown
Tulsa
Summary
Dynamic General Manager with a proven track record at Wingstop Restaurant, excelling in operations management and team building. Enhanced service efficiency and customer satisfaction through strategic training and inventory control, achieving significant cost reductions. Adept at fostering strong employee relationships and driving performance improvements in fast-paced environments.
Overview
1
1
Certification
Work History
General Manager
Wingstop Restaurant
Tulsa, OK
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Managed inventory levels, ensuring product availability and compliance with safety standards.
- Trained and mentored staff on best practices in food preparation and customer service.
- Implemented operational improvements that reduced waste and lowered costs.
- Developed training programs to enhance team performance and promote a positive work culture.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Walmart
Catoosa, OK
2020 - 2024
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Implemented inventory control measures to maintain stock levels and reduce shrinkage.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to develop promotional displays that enhanced product visibility.
- Coordinated scheduling of staff to ensure adequate coverage during peak hours and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
Receiving Associate
Barnes & Noble
Tulsa, OK
2016 - 2024
- Received and inspected incoming shipments for quality and accuracy.
- Organized merchandise on shelves and in storage areas to optimize space.
- Utilized inventory management systems to track stock levels and update records.
- Assisted in training new staff on receiving procedures and safety protocols.
- Communicated discrepancies in shipments to management for resolution.
- Implemented process improvements to enhance efficiency in receiving operations.
General Manager
Dollar General Market
Tulsa, OK
2016 - 2020
- Established vendor relationships to negotiate favorable terms for supplies and equipment.
- Led monthly performance meetings to review goals, track progress, and foster accountability among team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
High School Diploma -
East Central High School
Tulsa, OKSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- Customer relationship management
- Employee scheduling
Certification
Food manager certificate
Timeline
General Manager
Wingstop Restaurant
Assistant Manager
Walmart
2020 - 2024
Receiving Associate
Barnes & Noble
2016 - 2024
General Manager
Dollar General Market
2016 - 2020
High School Diploma -
East Central High School