Joshua Buchanan
Katy,TX
Summary
Detailed Client Service Associate known for having great organizational and communication skills, along with varying experience in different customer service roles. Gifted at working with and helping all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Host
The Cheesecake Factory
Katy, TX
11.2024 - Current
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted guests upon arrival and escorted them to their tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed waitlists during peak hours, and monitored incoming reservations via phone calls or the company app.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Salesperson
Pineapple Xpress
Katy, TX
07.2024 - 12.2024
- Listened to customer needs to identify and recommend best products and services.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Opened and closed the shop independently, adhering to all business procedures.
Workshop Assistant
Kustom Kolorz
Fulshear, TX
07.2024 - 10.2024
- Organized and inventoried all incoming supplies for the workshop.
- Removed damaged materials and prepared surfaces for optimal installations.
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Operated a variety of power tools such as grinders, buffers, sanders and polishers.
- Followed instructions from supervisors closely while completing assigned tasks.
Gas Station Team Member
Casey General Store
Rogers, AR
11.2023 - 05.2024
- Adhered to company guidelines regarding payment processing methods and fraud prevention techniques.
- Assisted management with training new employees on store policies, procedures, and operations.
- Greeted customers with a friendly attitude and provided assistance as needed.
- Maintained cleanliness of work area throughout shift by wiping down counters, mopping floors.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05-2024
Skills
- Dispute mediation
- Integrity and honesty
- Guest relations
- Patience under pressure
- Strong multitasking
- Salesmanship
- Reservation handling
- Memory retention
- Clear articulation
Certification
Texas Food Handler Certification
Timeline
Restaurant Host
The Cheesecake Factory
11.2024 - Current
Salesperson
Pineapple Xpress
07.2024 - 12.2024
Workshop Assistant
Kustom Kolorz
07.2024 - 10.2024
Gas Station Team Member
Casey General Store
11.2023 - 05.2024
High School Diploma -
Cinco Ranch High School