Joshua Butler
Simpsonville
Summary
Proven leader with a proven track record at Frito-Lay, enhancing team performance through expert coaching and mentoring. Excelled in conflict resolution and process improvement, significantly contributing to a positive work environment and streamlined operations. Demonstrates exceptional attention to detail and relationship-building skills, driving innovation and problem-solving initiatives.
Overview
5
5
years of professional experience
Work History
Team Lead & Site Expert Trainer
Frito-Lay
11.2021 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Shift Manager
Arbys Resturant
05.2021 - 11.2021
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Supervised ongoing daily production phases.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cultivated professional working relationships with peers and supervisors.
- Excelled in every store position and regularly backed up front-line staff.
Team Member
Arbys Resturant
07.2019 - 05.2021
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Business Administration - General Studies
University of Arizona Global Campus
Chandler, AZ10-2024
Associate of Science - General Studies
Greenville Technical College
Greenville, SC05-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Process improvement
- Relationship building
- Problem-solving
- Analytical thinking
- Coaching
- Giving constructive feedback
Timeline
Team Lead & Site Expert Trainer
Frito-Lay
11.2021 - Current
Shift Manager
Arbys Resturant
05.2021 - 11.2021
Team Member
Arbys Resturant
07.2019 - 05.2021
Bachelor of Business Administration - General Studies
University of Arizona Global Campus
Associate of Science - General Studies
Greenville Technical College
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