JOSHUA CALVERT
Auburndale,Fl
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manger
SKIKOS TRANSPORT
2 2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Operations Manager
INDIANA RIVER TRANSPORT
07.2023 - 01.2024
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
CHEMICAL OPERATIONS MANAGER
United Petroleum Transport
08.2022 - 07.2023
- Implemented process improvements, leading to increased efficiency and productivity throughout the department.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Operations Manager
Groendyke Transportation
05.2019 - 08.2022
- Collaborated with company leaders to support consistency and best practices
- Oversaw training and onboarding process for all newly hired employees within the Tulsa terminal
- Mentored and supported all driver for the tulsa terminal to create strong workplace culture
- Assisted with internal financial planning, analysis and budgeting
- Monitored processes and procedures, making sure company met compliance regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules and monitored performance
- Directed training and retraining of employees to boost performance and enhance business results
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Driver and Transport Manager
Groendyke Transportation
05.2017 - 05.2019
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Education
No Degree - Tractor And Trailer Training
Central Technology Center - Drumright
Drumright, OKAssociate of Science - Automotive Technology and Diesel Repair
Nashville Auto Diesel College
Nashville, TNSkills
Contract Development Workflow Planning
High-Pressure Environments Staff Management
Staff Training
Policy and Procedure Implementation Staff,Development
Recruiting and Hiring
Performance Monitoring and Evaluation Revenue Generation
Planning and Implementation Microsoft Office Suite Expertise Expense
Recommendations
Staff Management
Customer Engagement
Staff Scheduling
Passion for customer satisfaction
Websites
Certification
Class A CDL with tanker and double and triples
Additional Information
I also have previous experience in the food industry both in Fast Food and Casual Dining. I have my owen tools for the kitchen, i have also been a co owner of a restaurant back in 1999. I have worked at a Cherokee Casino as a banquet chef and also promoted to Sou Chef in the main kitchen. I have worked at a steak house in side of the casino. Im a hard worker and rise to every challenge, im a fast learner and a great leader. I have a passion for customer service. I rise to every occasion.
Timeline
Operations Manager
INDIANA RIVER TRANSPORT
07.2023 - 01.2024
CHEMICAL OPERATIONS MANAGER
United Petroleum Transport
08.2022 - 07.2023
Operations Manager
Groendyke Transportation
05.2019 - 08.2022
Driver and Transport Manager
Groendyke Transportation
05.2017 - 05.2019
Operations Manger
SKIKOS TRANSPORT
2 2024 - Current
No Degree - Tractor And Trailer Training
Central Technology Center - Drumright
Associate of Science - Automotive Technology and Diesel Repair
Nashville Auto Diesel College