Joshua Camper
Egg Harbor Township,NJ
Summary
I am a responsible hard-working college student looking for an employment opportunity to further my career in Computer Information Science. I enjoy working with people, computers, and my hands. Through my experience as a deskside support, and as a manager, would be an excellent employee for your position.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
Caesars Entertainment
04.2022 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and input commands to troubleshoot areas.
Manager
Margate Dairy Bar
04.2019 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
Education
Bachelor of Science - Computer And Information Sciences
Stockton University
Absecon, NJ05.2025
Skills
- Help Desk Support
- Computer Workstation Setup
- Computer Hardware Knowledge
- Switches and Routers
- Microsoft Active Directory
- Software installs
- Microsoft 360 skills
Timeline
IT Help Desk Technician
Caesars Entertainment
04.2022 - Current
Manager
Margate Dairy Bar
04.2019 - 07.2022
Bachelor of Science - Computer And Information Sciences
Stockton University
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