Joshua Cardwell
Deltona,FL
Summary
Dynamic Parts Sales Representative with a proven track record at Nextran Truck Center, excelling in customer service and parts department organization. Leveraged product knowledge and problem-solving skills to exceed sales goals and enhance customer satisfaction. Expert in training staff and developing promotional campaigns, significantly boosting store traffic and sales revenue.
Overview
22
22
years of professional experience
Work History
Parts Sales Representative
Nextran Truck Center
06.2002 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Provided exceptional customer service through active listening, empathizing with issues, and offering effective solutions promptly.
- Assisted in the development of promotional campaigns that increased store traffic and overall sales volume during peak seasons.
- Trained new staff on product knowledge, sales techniques, and company policies, ensuring a seamless onboarding process.
- Consistently met or exceeded individual sales goals by employing persuasive communication techniques tailored to different customer profiles.
- Boosted sales revenue by effectively upselling related products and services to customers.
Education
High School Diploma -
Frank H. Peterson Academies of Technology
Jacksonville, FL05-2003
Skills
- Teamwork orientation
- Goal-oriented mindset
- Customer needs assessment
- Product knowledge expertise
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Forklift operation
- Invoice processing
- Training and coaching
- Staff training
- Sales training
- Vehicle operations
- Delivery coordination
- Cycle counting
- Parts recommendation
- Parts department organization
Timeline
Parts Sales Representative
Nextran Truck Center
06.2002 - Current
High School Diploma -
Frank H. Peterson Academies of Technology
Similar Profiles
Joshua VickeryJoshua Vickery
Foreman at Nextran Truck CenterForeman at Nextran Truck Center
Daniel MoralesDaniel Morales
Front Counter Sales at Nextran Truck CenterFront Counter Sales at Nextran Truck Center
Lamar RobinsonLamar Robinson
Technician at Nextran Truck CenterTechnician at Nextran Truck Center
Beth JohnsonBeth Johnson
Merchandiser at Self-EmployedMerchandiser at Self-Employed
April MachadoApril Machado
Office Manager at Machado Family ConstructionOffice Manager at Machado Family Construction