Benjamin Goulet
Yakima
Summary
Accomplished Parts Sales Representative with a proven track record at Dobbs Peterbilt and other heavy duty truck dealerships. Excelled in enhancing sales through expert parts identification and upselling strategies. Demonstrated exceptional customer service and teamwork, consistently achieving sales targets. Skilled in order processing and problem-solving, contributing to significant operational improvements and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PARTS SALES REPRESENTATIVE
DOBBS PETERBILT
11.2019 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Boosted sales revenue by effectively upselling related products and services to customers.
- Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
- Collaborated with team members to achieve monthly sales targets and performance goals consistently.
Parts Sales Representative
FREIGHTLINER NORTHWEST
09.2017 - 11.2019
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Consistently met or exceeded individual sales goals by employing persuasive communication techniques tailored to different customer profiles.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
GENERAL MANAGER
BRANDS TRUCK REPAIR
03.2017 - 09.2017
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Parts Sales Representative
FREIGHTLINER NORTHWEST
11.2009 - 03.2017
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Resolved customer complaints professionally while adhering to company guidelines and procedures.
- Enhanced customer satisfaction by providing knowledgeable assistance with parts selection and compatibility.
- Participated in ongoing training programs to continuously improve product knowledge and sales skills for better performance results.
Education
GED -
SAN LUIS OBISPO ADULT SCHOOL
San Luis Obispo, CA06-2006
Skills
- Teamwork orientation
- Goal-oriented mindset
- Customer needs assessment
- Product knowledge expertise
- Upselling strategies
- Warranty administration
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
- Goal setting
- Invoice processing
Certification
Heavy duty truck parts training certifications from both Freightliner Northwest and Dobbs Peterbilt, training always done promptly with high scores.
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
I have many hobbies and interest including hiking and exploring in nature, shooting practice, drawing, reading, and working on and/or modifying cars I also enjoy being with friends and family and i am a big animal lover
- I enjoy helping others and giving back to the community
- Camping
- Enjoy hobbies that combine physical activity with outdoor exploration
- Woodworking
- Outdoor Recreation
- Growing herbs, vegetables, or fruits in home gardens
Timeline
PARTS SALES REPRESENTATIVE
DOBBS PETERBILT
11.2019 - Current
Parts Sales Representative
FREIGHTLINER NORTHWEST
09.2017 - 11.2019
GENERAL MANAGER
BRANDS TRUCK REPAIR
03.2017 - 09.2017
Parts Sales Representative
FREIGHTLINER NORTHWEST
11.2009 - 03.2017
GED -
SAN LUIS OBISPO ADULT SCHOOL
Similar Profiles
David NelsonDavid Nelson
Service Manager at Paclease / Dobbs PeterbiltService Manager at Paclease / Dobbs Peterbilt
Alejandro MunozAlejandro Munoz
Diesel Mechanic at Dobbs PeterbiltDiesel Mechanic at Dobbs Peterbilt
Lyndon PriceLyndon Price
Parts Sales at Dobbs PeterbiltParts Sales at Dobbs Peterbilt
Rachel RodmanRachel Rodman
Care Giver at CDWACare Giver at CDWA
Monica GarciaMonica Garcia
Guest Advocate at TargetGuest Advocate at Target