Joshua Carufel
North Smithfield
Summary
Customer service specialist with additional experience at Blackstone/Millville School District. Skilled in utilizing technology and conflict resolution to improve audience engagement and create positive environments and outcomes. Committed to developing impactful relationships and opportunities.
Overview
4
4
years of professional experience
Work History
Permanent Building Substitute Teacher
Blackstone/Millville School District
Blackstone
09.2024 - Current
- Provided instruction to students in the absence of the regular classroom teacher.
- Addressed individual student needs and accommodated learning differences.
- Maintained classroom order and enforced school and class rules.
- Participated in professional development opportunities related to educational best practices.
- Utilized educational technology to enhance learning experiences.
Scooper
Wright's Dairy Farm
North Smithfield
05.2021 - 09.2025
- Greeted customers and provided exceptional customer service.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Operated cash register and handled financial transactions with accuracy.
- Managed time effectively during peak hours to minimize customer wait times.
Summer Camp Assistant Director
Wide World Of Indoor Sports
North Smithfield
06.2023 - 08.2024
- Analyzed customer feedback to identify areas for improvement in services offered.
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Communicated with customers to convey information about events or activities.
- Established new program activities and expanded programs in accordance with strategic and operating plans, resulting in increase in camp attendance.
Education
University of Rhode Island
Kingston, RI05-2024
Skills
- Customer service
- Educational technology
- Time management
- Conflict resolution
- Feedback analysis
- Escalation management
Timeline
Permanent Building Substitute Teacher
Blackstone/Millville School District
09.2024 - Current
Summer Camp Assistant Director
Wide World Of Indoor Sports
06.2023 - 08.2024
Scooper
Wright's Dairy Farm
05.2021 - 09.2025
University of Rhode Island
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