Joshua Casarez
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Smashin Crab
04.2017 - 12.2024
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
BBA - Finance
Univeristy of Texas At San Antonio
1 UTSA Circle, San Antonio, TX 7824912.2023
Skills
- Guest Engagement
- Cash Handling
- Sales Techniques
- Effective Communication
- Memory Retention
- Time Management
- Stress Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Upselling
- Adaptable and Flexible
Timeline
Server
Smashin Crab
04.2017 - 12.2024
BBA - Finance
Univeristy of Texas At San Antonio
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