Joshua Casey
Memphis,TN
Summary
I am a Psychology Major at University of Memphis who works at Carmax. Reliable employee with exceptional communication skills between departments and customers. I am specialized in helping customers with their pre appointment inspections and ensuring they receive a quick and efficient experience while going to Carmax. Using my skills to analyze inventory and collect data that is used for the inventory department.
Overview
4
4
years of professional experience
Work History
INVENTORY ASSOCIATE
CarMax
07.2023 - Current
- Reduced stock shortages by closely monitoring inventory levels and promptly reordering when necessary.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database.
- Facilitated smooth workflows between departments by maintaining open lines of communication regarding inventory needs and availability.
- Collaborated with purchasing team to optimize order quantities based on sales trends and historical usage patterns, avoiding overstocking or stockouts.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Conducted thorough audits of current stock levels to identify obsolete or slow-moving items, recommending appropriate actions such as markdowns or write-offs based on findings.
- Complete all Pre Appointment inspections and Express Pick Ups in a timely manner
- Maintained inventory count, tracked usage, and documented variances.
- Performed data entry and completed proper paperwork.
Barber
Family Business - Mem, TN
07.2021 - Current
- Resolved customers concerns with knowledgeable and professional approach
- Pursued continuing education and training to stay up to date with new trends and techniques
- Met with customers to discuss style options, preferences and special requirements
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day
- Cut and styled natural, artificial, colored or textured hair.
Lead Customer Service Representative
Zips Car Wash - Memphis, TN
06.2021 - 06.2023
- Trained new employees on company customer service policies and service level standards
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
- Assisted customers by answering questions, addressing concerns and providing current account information
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
- Met and exceeded performance goals to support long-term company growth and market dominance
- Demonstrated in-depth knowledge of products, services and policies to coach team members.
Grocery Bagger
Kroger - Memphis, TN
10.2019 - 04.2020
- Assisted customers with getting groceries loaded in vehicles
- Collected empty carts and returned each to store to minimize loss and damage to store property
- Retrieved carts from returns and parking lot
- Assembled cartons, crates and containers to prepare for shipping
- Participated in available training courses to improve sales skills and product knowledge
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Cleaned shelves and restocked with new inventory when products stock ran low
- Notified management of customer or employee accidents.
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN05.2025
High School Diploma -
Harding Academy of Memphis
Memphis, TN05.2021
Skills
- Membership renewals
- Order fulfillment
- Credit card processing
- Account management
- Customer support
- Customer relations
- Employee coaching
- High-energy attitude
- Complaint resolution
- Analytical skills
- Critical thinking
- Direct sales
- Credit card payment processing
- Store maintenance
- Straight razor shaving
- Facial trimming
- Outstanding customer service
- Bald fades
- Quick learner
- Opening and closing procedures
- Time Management
- Data Interpretation
- Mental Health Wellness
- Organization
- Behavioral analysis
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Relationship Building
Additional Information
Former member of Kappa Leadership League Memphis (was a treasurer on the E-Board), Played football 8th through 12th grade in high school, I was a member at my Redeemed Empowerment Center, and I served with security., Former New Members chair at Redeemed Empowerment Center., Member of Black Scholars Unlimited at University of Memphis, Served with Special Olympics Memphis.
Timeline
INVENTORY ASSOCIATE
CarMax
07.2023 - Current
Barber
Family Business - Mem, TN
07.2021 - Current
Lead Customer Service Representative
Zips Car Wash - Memphis, TN
06.2021 - 06.2023
Grocery Bagger
Kroger - Memphis, TN
10.2019 - 04.2020
Bachelor of Arts - Psychology
University of Memphis
High School Diploma -
Harding Academy of Memphis
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