Joshua Cestone
Bakersfield,CA
Summary
Dynamic Member Experience Representative with proven expertise at Valley Strong Credit Union in cash handling, regulatory compliance, and high-volume transaction management. Skilled at resolving complex member inquiries with empathy, professionalism, and efficiency. Recognized for exceptional cross-selling abilities and a member-first mindset that fosters trust and drives satisfaction.
Overview
3
3
years of professional experience
Work History
Member Experience Representative II
Valley Strong Credit Union
Bakersfield, California
07.2025 - Current
- Performs Member Experience Representative I duties while handling advanced responsibilities.
- Demonstrates strong problem-solving skills in addressing challenging situations and complex customer inquiries.
- Assists Member Experience Representative I team members with complex issues.
Member Experience Representative I
Valley Strong Credit Union
Bakersfield, California
10.2022 - 07.2025
- Recommends products and services to meet members’ needs and drive business growth.
- Maintains compliance with credit union policies and regulatory requirements.
- Utilizes customer relationship management software for member interactions.
- Resolves member complaints in a professional manner, while remaining empathetic to their concerns.
- Processes transactions accurately and efficiently.
- Assists members with account inquiries and service requests.
- Leverages risk management skills to protect company assets and prevent losses.
- Manages cash drawer and balances daily transactions.
- Collaborates with team members to improve the customer experience.
- Receives and processes member transactions, including deposits, withdrawals, loan payments, and other banking services.
- Handles large volumes of currency quickly, accurately, and discreetly.
- Answers inquiries regarding bank products and services.
- Protects member records and company information with strict confidentiality.
- Verifies member identification to ensure compliance with laws and regulations.
- Delivers exceptional service to members in person, or over the telephone.
- Issues and redeems money orders and cashier's checks.
- Orders checks, places stop-payment orders, and conducts additional special services for members.
- Issues check holds.
- Identifies fraudulent activity and/or suspicious behavior, and takes appropriate actions.
- Processes domestic and international wire transfers.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA05-2023
Bakersfield College
Bakersfield, CASkills
- Cross-selling
- Cash handling
- Regulatory compliance
- Fraud detection and prevention
- Team collaboration
- Confidentiality and discretion
- Drawer balancing
- Excellent communication skills
- Rapid 10-key data entry
- Risk Management
Timeline
Member Experience Representative II
Valley Strong Credit Union
07.2025 - Current
Member Experience Representative I
Valley Strong Credit Union
10.2022 - 07.2025
High School Diploma -
Ridgeview High School
Bakersfield College