Joshua C. Fleming

New York, NY | March 2020 – Present

• Proactively solicited new business from homeowners, renters, and small business clients by identifying renovation needs and converting inquiries into revenue-generating projects.
• Drove $172K in sales within a five-month period (Feb–July 2022) through consultative selling, lead follow-up, and strategic customer engagement.
• Managed a full sales funnel, including prospecting, needs assessment, quoting, negotiation, closing, and post-sale follow-up to maximize customer satisfaction and repeat business.
• Built and maintained strong relationships with licensed contractors, property owners, and local accounts, increasing account share and referral business.
• Re-solicited past customers and follow-up opportunities to capture additional revenue and prevent lost business.
• Coordinated with vendors, installers, and service partners to execute projects on time and resolve issues impacting customer satisfaction or revenue.
• Created, qualified, and tracked sales leads for installation and remodeling projects, ensuring accurate handoff and completion.
• Supported leadership sales objectives by maintaining organized project documentation, tracking customer activity, and managing daily priorities in a high-volume environment.
• Conducted in-home consultations, measurements, and site evaluations, similar to site inspections, to present solutions aligned with customer needs.
• Specialized in window treatments, managing end-to-end customer interactions from initial inquiry through installation and post-project follow-up.

Key Results:

• Consistently met or exceeded sales targets
• Strong record of customer satisfaction and retention
• Demonstrated ability to manage multiple accounts and shifting priorities

New York, NY | August 2021 – October 2022

• Supported store leadership by tracking and communicating daily sales KPIs, motivating team members to achieve revenue and performance goals.
• Assisted with identifying sales trends, customer behavior patterns, and opportunities to improve conversion and service delivery.
• Built rapport with customers and resolved service issues to maintain brand loyalty and repeat business.
• Collaborated cross-functionally to ensure consistent execution of sales and customer service standards.
• Maintained compliance with operational, security, and payment procedures.