Joshua Cintron Nieves
Myakka City,FL
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks, excelling in team collaboration and customer service excellence. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in operating espresso machines and resolving complaints, fostering a welcoming atmosphere that encourages repeat business.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Team Member/Cahsier
Five Guys
06.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
BOH Team Member
Chick-fil-A
05.2021 - 05.2022
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Continuously updated culinary knowledge through industry research and professional development opportunities.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Cashier/Food Runner
Culvers
07.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Team Trainer
Culvers
09.2019 - 05.2020
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Science - Crime Scene Investigation
Keiser University
Sarasota, FL12-2025
High School Diploma -
Lakewood Ranch Highschool
Lakewood Ranch, FL05-2022
Skills
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Flexible schedule
- Customer service
- Cleaning
- Teamwork and collaboration
- Customer service excellence
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
08.2024 - Current
Team Member/Cahsier
Five Guys
06.2023 - 06.2024
BOH Team Member
Chick-fil-A
05.2021 - 05.2022
Cashier/Food Runner
Culvers
07.2020 - 02.2021
Team Trainer
Culvers
09.2019 - 05.2020
Bachelor of Science - Crime Scene Investigation
Keiser University
High School Diploma -
Lakewood Ranch Highschool