Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Joshua Clark

Synergy Telecom Inc
Kingsport,TN
1
Certification
11
years of professional experience

Telecommunications Technician with 7+ years of experience supporting Comcast headend operations, fiber infrastructure, and enterprise networking equipment. Strong background in installation, troubleshooting, and system integration across Cisco, Juniper, Nokia, Arris, and Ciena platforms. Known for fast issue resolution, teamwork, and reliable project execution.

Work History

Lead Telecommunications Technician

7 Years 3 Months
Synergy Telecom Inc | 05.2019 - Current
  • Install, configure, and optimize routers, switches, and servers supporting Comcast headend operations.
  • Assist engineering teams with various networking configurations. Support system reliability through precise wiring and testing of ethernet and dc power setups.
  • Design and sustain server racks, fiber raceways, and cabling infrastructure.
  • Manage support for Cisco, Juniper, Nokia, Arris, and Ciena systems to ensure optimal performance.
  • Manage installation and ongoing maintenance of telecommunications systems, focusing on maximizing service performance.
  • Manage technical issue resolution through effective troubleshooting processes to enhance operational efficiency.

Tier 2 Technical Support

3 Years 8 Months
Sykes Enterprises | 09.2015 - 05.2019
  • Achieved high customer satisfaction by effectively resolving advanced issues and collaborating with tier 3 engineers to implement solutions.
  • Diagnosed and addressed technical challenges faced by AT&T and Intuit customers, facilitating effective solutions.
  • Fostered teamwork and self-sufficiency to enhance overall project outcomes and team dynamics.
  • Optimized workflow processes to enhance productivity in high-pressure environments.

Education

Associate of Applied Science - Computer Software Specialist

Mountain Empire Community College | Big Stone Gap, VA | 05-2026

Associate of Applied Science - Networking Technology

Mountain Empire Community College | Big Stone Gap, VA | 06-2025

Associate of Applied Science - General Studies

Mountain Empire Community College | Big Stone Gap, VA | 05-2016

Skills

Network installation & troubleshooting
Fiber optics
RG59
Ethernet
DC power
Headend Installation Standards
Technical Documentation
R-PHY
RFS
Janus
OTN
Node Wiring
ODTR
Experience with Nokia
Ciena
Cisco
Arris
and Infinera
Cable Management
Attention to detail

Certification

  • ACT WorkKeys Platinum Certified
  • Career Studies Certificate - CyberSecurity
  • Career Studies Certificate - Software Development I
  • Career Studies Certificate - Software Development II

Timeline

Lead Telecommunications Technician

Synergy Telecom Inc
05.2019 - CurrentRead More

Tier 2 Technical Support

Sykes Enterprises
09.2015 - 05.2019Read More

Mountain Empire Community College

Associate of Applied Science from Computer Software Specialist
Read More

Mountain Empire Community College

Associate of Applied Science from Networking Technology
Read More

Mountain Empire Community College

Associate of Applied Science from General Studies
Read More
Joshua Clark