Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Cloutman

Summary

Customer-focused professional skilled in enhancing experiences and streamlining operations in customer service and installation. Expertise in relationship building and critical thinking supports effective communication with clients, fostering satisfaction and a welcoming environment.

Overview

5
5
years of professional experience

Work History

Member Service Representative

Planet Fitness Gym
Hanover, Massachusetts
02.2025 - 04.2026
  • Assisted members with inquiries regarding gym services and membership options.
  • Conducted facility tours to introduce new members to gym equipment and amenities.
  • Maintained cleanliness of gym areas to ensure a welcoming environment for members.

HVAC Installer

Baystate HVAC
Pembroke, Massachusetts
05.2023 - 01.2025
  • Installed HVAC systems in residential and commercial buildings.
  • Collaborated with team members to complete installations on schedule.
  • Communicated with customers regarding service options and equipment needs.

Delivery Driver

Dominos's Pizza
Hanson, Massachusetts
09.2021 - 12.2022
  • Delivered goods promptly while following speed limits and traffic regulations for safety.
  • Managed customer inquiries and resolved delivery issues to enhance customer satisfaction.
  • Maintained vehicle cleanliness and managed maintenance schedules to ensure reliable delivery.

Education

High School Diploma -

Whitman-Hanson High School
Whitman, MA
05-2021

Skills

  • Customer service
  • Relationship management
  • Relationship building
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Critical thinking
  • Facility maintenance

Timeline

Member Service Representative

Planet Fitness Gym
02.2025 - 04.2026

HVAC Installer

Baystate HVAC
05.2023 - 01.2025

Delivery Driver

Dominos's Pizza
09.2021 - 12.2022

High School Diploma -

Whitman-Hanson High School
Joshua Cloutman