Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Joshua Cobb

Chicago,Illinois

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales and Service Manager

All Pro Secure 312 LLC
Chicago, Illinois
10.2019 - Current
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Negotiated contracts and agreements with vendors and customers
  • Hire and train contract laborers
  • Install surveillance and alarm systems.
  • Established customer service standards, policies, and procedures.

Managing Partner/Sales Manager

Legacy Marketing Group LLC
, US
10.2017 - 11.2019
  • Coordinated with partners and managers in staff sales meetings discuss developmental strategy, be best practices and process improvements
  • Tracked weekly sales to write detailed reports, conduct payroll and streamline operation
  • Initiated new sales and marketing plans to introduce new products to customers
  • Increased sales volume by expanding the product line to new retailers, including malls and big box stores
  • Managed team sales force of 3 to 4 managers and 15-18 sales associates in 4 Mall locations: Orland Mall, River Oaks Mall, Fox Valley Mall and Woodfield Mall
  • Enhanced sales representative satisfaction ratings by introducing 'constant contact selling' approach which promotes the 3-foot card drop rule
  • Hire, train and develop new managers to expand the Legacy Marketing Group footprint.

Crown Marketing Group

Comcast/Xfinity
, US
01.2016 - 11.2017
  • Initiated new sales and product lines to existing foot traffic in the various Walmart locations
  • Increased sales force by acquiring talent, identifying their needs and creating a plan of success
  • Created reports by tracking weekly sales, sales conversions and current customer upgrades
  • Maintained knowledge of current sales and promotions, policies regarding payment, cancellations and upgrades
  • Mentored and coached sales staff on proven-successful selling techniques
  • Hired, supervised and coached 6 employees on sales strategies to optimize performance.

Xfiinity Sales Professional

Xfinity Comcast
Elmhurst, IL
04.2013 - 04.2015
  • Acquired new customers by prospecting door to door in various neighborhoods promoting Xfinity Home Security in Chicagoland territory
  • Selected the correct products based on customer needs, product specifications and Financial targets
  • Contacted new and existing customers to discuss how their needs could be met through adding specific products and services
  • Developed and maintained strong working relationships with mutual professionals within assigned territory
  • Presented a professional image consistent with Comcast's brand values
  • Consistently marketing Xfinity through non corporate events I established independently.

Education

Millennium solar electric training academy -

EDUCATION - Mechanical Engineering

Tennessee State University
Nashville, TN

Skills

  • Millennium Solar Academy Certified
  • PV Installer Assistant
  • Performance management
  • Staff management
  • Team leadership
  • Personnel
  • Effective problem solver
  • Adherence to high customer service standards
  • Client Service
  • Verbal and Written Communication
  • Sales Leadership
  • Customer Relations
  • Staff Training
  • Hiring and Staffing
  • One Call Resolution

References

References available upon request

Certification

  • PERC License
  • 40 HOUR ARMED GURAD Certification

Timeline

Sales and Service Manager

All Pro Secure 312 LLC
10.2019 - Current

Managing Partner/Sales Manager

Legacy Marketing Group LLC
10.2017 - 11.2019

Crown Marketing Group

Comcast/Xfinity
01.2016 - 11.2017

Xfiinity Sales Professional

Xfinity Comcast
04.2013 - 04.2015

Millennium solar electric training academy -

EDUCATION - Mechanical Engineering

Tennessee State University
  • PERC License
  • 40 HOUR ARMED GURAD Certification

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Joshua Cobb