Joshua colbert

General Manager Job Description

General Manager –

Responsible for all details of customer service, sales, production, Client service, equipment maintenance, shop management, and required paperwork. The General Manager must manage the essential functions of the Division in a manner that maximizes employee safety, client satisfaction, employee opportunity, and profitability.

Sales :

· Work with Owner / Operator to establish and monitor specific written goals

· Follow existing documented Sales Process

· Provide support to staff to achieve goals set

· See that sales expectations support corporate standards and structure

Production:

· Ensure that safety is never compromised / conduct safety meetings

· Follow documented scheduling, production, and training process

· Work with Operator to continue to increase efficiency in production

· Establish realistic , defined expectations, which are communicated in the review process

· Provide coaching and support to supervisor staff to make sure production goals are met.

· Monitor the use of vehicles and equipment to ensure safety and efficiency

· Monitor fuel usage on a daily bases and report all crew usage

· Ensure staffing needs are met by recruiting, training, and promoting recognition of crews members

Client Services:

· Measure and promote the satisfaction of our clients through supervision, client surveys, and communication

· Promote Tidewater Landscape through civic appearances, community involvement, etc.

· Provide coaching , structure and opportunity for supervisors to be available and responsive to client needs

Equipment:

· Ensure all equipment remains in working order.

· Ensure that equipment preventative maintenance program is followed and documented on a weekly bases.

· Provide all supervisors all required to service the properties being maintained in a safe manner.

Reporting:

· Provide written schedules to all supervisors with clear expectations

· Ensure that all employee time sheets are properly filled out

· All purchases have Purchase Order numbers attached

All employee handbook guidelines and regulations are followed and communicated.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.