Joshua Cook
Summary
Cheerful Retail Manager recognized and rewarded for engaging customers in friendly conversations while meeting diverse needs. In-depth knowledge of all products sold in all departments, as well as relevant job-related safety, health and security rules. Hardworking and collaborative individual with 25+ years of retail experience.
Overview
17
17
years of professional experience
Work History
Assistant Produce Manager
Publix
11.2018 - Current
- Planned attractive produce displays, using color and texture to enhance.
- Ordered produce following guidelines of display plan.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept Produce team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting and training team members.
Meat Department Manager
Winn Dixie Supermarket
07.2018 - 11.2018
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Delegated tasks and duties to meat department staff and clearly communicated timeframes for completion.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
Meat Department Manager
Miller And Son's
07.2013 - 07.2018
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Store Manager
Copps Food Center
10.2007 - 07.2013
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Marshalltown High School
Marshalltown, IA05.1994
Skills
- Stock Rotation
- Ordering Procedures
- Merchandising Strategies
- Task Delegation
- Vendor liaison
- Retail Inventory Management
- Quality Control Analysis
- Retail management experience
- Customer Service
- Inventory counting
- Waste Reduction
- Administration and management
- Operational Efficiency
Timeline
Assistant Produce Manager
Publix
11.2018 - Current
Meat Department Manager
Winn Dixie Supermarket
07.2018 - 11.2018
Meat Department Manager
Miller And Son's
07.2013 - 07.2018
Assistant Store Manager
Copps Food Center
10.2007 - 07.2013
High School Diploma -
Marshalltown High School