Joshua Cromwell
Eldersburg,MD
Summary
Results-driven Training Team Leader and Restaurant Service Professional with extensive experience at Chili’s Bar and Grill. Proven ability to enhance customer satisfaction through high-quality service and innovative employee training initiatives. Expertise in developing engaging training programs, including e-learning tools, while promoting a cohesive and collaborative work environment. Dedicated to continuous improvement in service delivery and staff growth.
Overview
5
5
years of professional experience
Work History
Training Team Leader
Chili's Bar and Grill
Eldersburg, MD
05.2023 - Current
- Conducted evaluations of existing training materials to identify areas for improvement.
- Organized and scheduled training sessions, orientations, and meetings.
- Provided feedback on the effectiveness of training courses.
Server/Bartender
Chili's Bar and Grill
Eldersburg, MD
02.2022 - Current
- Consistently delivered excellent service to guests.
- Collaborated with the restaurant team to ensure efficient operations.
- Guided newly recruited team members in understanding restaurant procedures.
To-Go Specialist
Chili's Bar and Grill
Ellensburg, MD
03.2020 - 02.2022
- Processed and assembled guest food orders.
- Handled guest interactions to ensure a positive experience.
- Conducted various training sessions for incoming team members.
Restaurant Host
Chili's Restaurant
Eldersburg, MD
11.2019 - 03.2020
- Managed waitlists during peak hours; monitored incoming reservations via phone calls or online applications.
- Greeted guests upon arrival and escorted them to their tables.
- Assisted with training new employees on proper hospitality techniques.
Education
Bachelor of Science - Sociology
McDaniel College
Westminster, MD05-2025
Master of Science - Human Resources Management
McDaniel College
Westminster, MD05-2026
Skills
- Employee training
- Performance management
- Data analysis
- Talent acquisition
- Employee engagement
- Train-the-trainer
- Effective communication
- E-learning development
Accomplishments
- Pi Gamma Mu-International Honor Society in Social Sciences
- Alpha Kappa Delta- International Sociology Honor Society
Timeline
Training Team Leader
Chili's Bar and Grill
05.2023 - Current
Server/Bartender
Chili's Bar and Grill
02.2022 - Current
To-Go Specialist
Chili's Bar and Grill
03.2020 - 02.2022
Restaurant Host
Chili's Restaurant
11.2019 - 03.2020
Bachelor of Science - Sociology
McDaniel College
Master of Science - Human Resources Management
McDaniel College
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