Joshua Cronin Cathcart
Wilmington,North Carolina
Summary
Results-driven retail professional with over 5 years of experience in the wine industry, demonstrating exceptional ability to drive growth in challenging market conditions. Spearheaded a remarkable turnaround, transforming a struggling branch from 25% year-over-year decline to achieving over 10% revenue growth and 8% transaction growth annually, despite a national downturn in wine sales. Proven track record of cultivating strong customer relationships, optimizing inventory, and leading high-performing teams to surpass business objectives. Combines strategic business acumen with in-depth product knowledge to deliver personalized customer experiences and drive sustainable success. Adept at leveraging data analysis and modern business tools to inform decision-making and improve operational efficiency across multiple locations.
Overview
6
6
years of professional experience
Work History
Vice President
winestore.
12.2020 - Current
- Spearheaded operations resulting in nearly $4.7 million in total revenue across two company branches
- Hired and trained sales associates, fostering professional growth and implementing best practices in sales and customer service
- Managed budget and payroll operations, effectively mitigating financial discrepancies
- Optimized inventory management for over 350 products, maintaining efficient ordering processes
- Cultivated positive partnerships with distributors and vendors
- Oversaw social media department, assisting in content creation, marketing campaigns, and KPI achievement
Sales Associate
winestore.
10.2019 - 12.2020
- Increased year-over-year sales by 21% through superior customer service
- Built lasting customer relationships through effective engagement and product knowledge
- Conducted private tastings, focusing on wine knowledge and food pairings
- Collaborated with retail representatives to enhance product presentations and brand promotions
Aquatic Facility Director
Camp Sea Gull (YMCA of the Triangle)
06.2018 - 08.2019
- Managed 25 staff members overseeing a certified aquatic program for approximately 700 daily participants
- Designed and implemented standardized instructor courses and conducted performance evaluations
- Served on Executive Team, contributing to overall summer experience planning
- Ensured safety procedures and facility maintenance
Education
Associate of Arts - Psychology
Cape Fear Community College
Wilmington, NC05.2020
Skills
- Strategic Business Planning and Execution
- Leadership and People Development
- Profit and Loss Management
- Relationship and Team Building
- Microsoft Power BI
- Microsoft Dynamics 365
- Relationship Building
- Consultative Selling
- Client Retention
- Needs Analysis
- Solution-based Selling
- Customer Engagement
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Coaching and Mentoring
Timeline
Vice President
winestore.
12.2020 - Current
Sales Associate
winestore.
10.2019 - 12.2020
Aquatic Facility Director
Camp Sea Gull (YMCA of the Triangle)
06.2018 - 08.2019
Associate of Arts - Psychology
Cape Fear Community College