Joshua Crook
Milwaukee,WI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Panera Bread
03.2024 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee evaluations, and contract details.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in recruiting, hiring and training of team members.
General Manager
Cousins Submarines, Inc
09.2022 - 02.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operations Manager
Enviro-Master Services of Milwaukee
09.2020 - 09.2022
- Developed and maintained relationships with external vendors and suppliers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Legend Larry's Wings & Things
02.2008 - 01.2017
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed a deep understanding of customer service principles and customer service best practices.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Skills
- Customer Relationship Management
- Business Development
- P&L Management
- Leadership and Team Building
- Employee Development
- Purchasing and Planning
Timeline
Assistant General Manager
Panera Bread
03.2024 - Current
General Manager
Cousins Submarines, Inc
09.2022 - 02.2024
Operations Manager
Enviro-Master Services of Milwaukee
09.2020 - 09.2022
General Manager
Legend Larry's Wings & Things
02.2008 - 01.2017
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread
Jacob PhilogeneJacob Philogene
Team Leader at Panera BreadTeam Leader at Panera Bread
Nicklaus GrieveNicklaus Grieve
Associate/Team Leader at Panera BreadAssociate/Team Leader at Panera Bread
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.