Joshua Cruz
NY,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Temp/Customer Service Representative
Manpower
02.2022 - Current
- Handled 100+ calls daily, with duties including scheduling evaluations, retrieve consumer data, educate, and cancel evaluations
- 95% customer satisfaction rate, customer care.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Temp/Picker
Uncommon Goods
11.2021 - 01.2022
- Pick orders according to pick sheet, and maintain quick pace
- Prepared packaging, including wrapping, padding, and boxing merchandise
- Safely operated all warehouse equipment, including forklift, Reacher's, carts, and pallet jacks
- Pulled orders quickly to maintain demanding productivity goals.
Security Professional
Allied Universal
04.2021 - 09.2021
- Monitor building premises
- Directed guests to their destination as well as crowd control
- Recorded a daily log of building events.
- Monitored property and investigated areas of suspicion.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Machine Laborer
Mann + Hummel
05.2020 - 08.2020
- Operated machines such as floor forklifts, etc
- Loaded and unloaded factory belts and built pallets
- Made sure all machines were running properly without faults.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Security Guard
Eastern Security Corp
04.2018 - 10.2018
- Secured the premises, and recorded activity in the vicinity
- Guaranteed the safety of everyone entering Museums, Shelters, and their Residences
- Greeted residents, and customers as they entered the building.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Guard
SEB Security
08.2017 - 04.2018
- Hourly verticals throughout the grounds
- Ensured the safety of those coming and going from the property
- Published activity of unusual events at Theaters, Retail Companies, and Corporate Buildings.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High school diploma -
Brooklyn Democracy
Brooklyn, NY01.2016
Skills
- Data Entry
- Product Knowledge
- Sales expertise
- Critical Thinking
- Information Security
- Outstanding communication
- Flexible
- Problem solving
Timeline
Temp/Customer Service Representative
Manpower
02.2022 - Current
Temp/Picker
Uncommon Goods
11.2021 - 01.2022
Security Professional
Allied Universal
04.2021 - 09.2021
Machine Laborer
Mann + Hummel
05.2020 - 08.2020
Security Guard
Eastern Security Corp
04.2018 - 10.2018
Security Guard
SEB Security
08.2017 - 04.2018
High school diploma -
Brooklyn Democracy
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