Joshua DaSilva
EAST PROVIDENCE
Summary
Making a hobby a career choice isn't easy, but I've used what I knew as a consumer and put it to use in the bike shop. I do my best to stay up to date with all current technology and trends so I can help the customer find the product that's right for them and will go out of my way to make sure they are satisfied.
Overview
9
9
years of professional experience
Work History
Service Advisor
Providence Bicycle
04.2019 - Current
- I do most service intakes during the peak season
- Work with customers on custom builds and special requests
- Educate customers on proper bicycle care and maintenance
- Offer emergency service and bike pick up if needed
Production Technician
Trek Bicycle
04.2022 - 05.2024
- Maintained knowledge on all new and current Trek products
- Learned the ins and outs of all current Trek bicycles
- Certified to service Bosch ebikes
- Adept and knowledgeable in most common and uncommon bicycle repairs
Service Manager
Providence Bicycle
04.2018 - 04.2022
- Managed both sales and service in the East Providence store
Dietary Aide
Tockwotton On The Waterfront
09.2015 - 01.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
East Providence High School
East Providence, RISkills
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Price quoting
- Service scheduling
- Workflow management
- Repairs scheduling
- Documentation and reporting
- Records management
- Quality control
- Customer relationship management
- Warranty claims process management
- Mechanical aptitude
- Point-of-sale system
- Problem resolution
- Understanding customer needs
- Service upselling
- Sales and upselling
- De-escalation techniques
- Product knowledge
- Merchandise orders and exchanges
- Testing and troubleshooting
- Continuous improvement
- OSHA compliance
- Taking inventory
- Product testing
- Preventive Maintenance
- Supply management
Timeline
Production Technician
Trek Bicycle
04.2022 - 05.2024
Service Advisor
Providence Bicycle
04.2019 - Current
Service Manager
Providence Bicycle
04.2018 - 04.2022
Dietary Aide
Tockwotton On The Waterfront
09.2015 - 01.2018
East Providence High School
Similar Profiles
Patrick Jay EasterlingPatrick Jay Easterling
Store Manager at Specialized Bicycle Components dba The Bike RouteStore Manager at Specialized Bicycle Components dba The Bike Route
Bryson PeaBryson Pea
Sales Associate at Bicycle Garage IndySales Associate at Bicycle Garage Indy
Corey KimCorey Kim
Technician at Bicycle CentresTechnician at Bicycle Centres
Patrick RougeauPatrick Rougeau
Office Manager at JCK Services, Inc.Office Manager at JCK Services, Inc.
Angela RaineyAngela Rainey
Group Manager at HCL TechnologiesGroup Manager at HCL Technologies