Joshua Davidson
San Jose,CA
Summary
Reliable and upbeat customer service representative with exemplary team-building and project oversight skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Branch Specialist
Sherwin-Williams
04.2015 - Current
- Keyholder for multiple locations in different market types (commercial, wholesale and residential)
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Email and phone correspondence with corporate offices, individual customers, and store locations.
Customer Service Representative
Wienerschnitzel
06.2013 - 04.2015
- Collaborated with team members to complete orders.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving in a fast paced environment.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Built relationships with team members despite language barriers.
Assistant Referee
Mount Hamilton Youth Soccer League
09.2009 - 08.2011
- Assessed players and equipment to verify conformance to event rules and safety standards.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Interpreted and applied rules and regulations in sports.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
Education
Bachelor of Arts - Communication Studies
San Jose State University
San Jose, CA05.2023
Skills
- Interpersonal Communication
- Proficiency with Microsoft Office
- New Hire Training
- Speaking Clearly
- Adapt to Diverse Groups
- Detail Oriented
- Group Communication
- Presentations and Demonstrations
- Simplifying Complex Topics
- Creative Thinking
Timeline
Branch Specialist
Sherwin-Williams
04.2015 - Current
Customer Service Representative
Wienerschnitzel
06.2013 - 04.2015
Assistant Referee
Mount Hamilton Youth Soccer League
09.2009 - 08.2011
Bachelor of Arts - Communication Studies
San Jose State University
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