Mariah Roa
Santa Ana,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Branch Specialist
Automobile Club of Southern California
Newport Beach, CA
04.2022 - 02.2026
- Provided excellent customer service to clients visiting the branch.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered system, including name, address, date of birth and other information.
- Aided customers with inquiries regarding DMV services and procedures.
Sales Associate
Target
Costa Mesa, CA
08.2020 - 04.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Michaels Companies Inc.
Costa Mesa, CA
07.2017 - 12.2021
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 10%.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Mixed and matched paints according to customer specifications.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CASkills
- Team player
- Upselling
- Thrives under pressure
- Strong communication skills
- Self-motivated
- Creative
- Deadline-driven
- Money Handling
- Problem-Solving Abilities
Timeline
Branch Specialist
Automobile Club of Southern California
04.2022 - 02.2026
Sales Associate
Target
08.2020 - 04.2022
Sales Associate
Michaels Companies Inc.
07.2017 - 12.2021
High School Diploma -
Segerstrom High School