Joshua D. Bayliff
Delphos
Summary
Experienced professional in field operations management with a proven track record of overseeing and optimizing operational processes. Strong emphasis on fostering team collaboration and driving results has been a key focus throughout career. Skilled in logistics, resource allocation, and strategic planning. Adaptable to changing needs and thrive in dynamic environments. Known for reliability and effectiveness in creating a productive work environment that aligns with organizational goals.
Overview
24
24
years of professional experience
Work History
Field Operations Manager
Spectrum
01.2018 - Current
- Manage team of Residential and SMB Technicians and Supervisors in 4 office locations BG, Lima, Defiance and Findlay
- Installation of both traditional Coax plant and Fiber across all of NW Ohio
- Responsible for hiring and developing new technicians and supervisors
Business Class Broadband Manager
Time Warner Cable/Spectrum: Mid-Ohio Division
01.2015 - 01.2018
- Manage team of Business Class Broadband Technicians and Supervisors
- Work with regional leadership to ensure customer satisfaction and efficiency
- Lead Commercial Services Technicians from Michigan to West Virginia
- Responsible for hiring and developing new technicians and supervisors
Business Class Broadband Supervisor
Time Warner Cable: Mid-Ohio Division
01.2013 - 01.2015
- Manage team of Business Class Broadband Technicians
- Coordinate daily operations to ensure on time arrival, customer satisfaction and first call resolutions
- Support half of Mid-Ohio Division
- Responsible for hiring and developing new technicians
Field Operations Supervisor
Time Warner Cable: Mid-Ohio Division
01.2010 - 01.2013
- Manage team of PM, DM, Signature, IR and technicians
- Help coordinate daily operations to ensure on time arrival and customer satisfaction
- Handle Residential and Business Class customer escalations
- Responsible for hiring and developing new technicians
Customer Service Manager
Time Warner Cable: Mid-Ohio Division
01.2008 - 01.2010
- Manage team of supervisors, help desk agents and customer service reps
- Managed two call centers operations located in Lima and Columbus
- Responsible for setting department goals and meeting divisional objectives
- Produced top performing call centers and agents within region
- Member of the 2009 Regional Mentor/Mentee Program
Customer Service Supervisor
Time Warner Cable: Mid-Ohio Division
01.2007 - 01.2008
- Train and coach new representatives on company policy and objectives
- Respond to customer needs and recommend corrective services and adjustments
- Educate and enforce implementation of policies and sales initiatives
- Participate in hiring decisions of new service representatives
- Encourage and cultivate a positive and inspired team effort
Media Sales Consultant
Time Warner Cable
01.2006 - 01.2007
- Contact prospective customers to sell television advertising
- Prepare promotional plans, sales literature and sales contracts
- Arrange and assist in set-up of commercial taping sessions
- Advise customers on trends in programming and advertising
- Adhere to and calculate self-determined sales budgets
Account Executive
Clear Channel Communications, Inc.
01.2005 - 01.2006
- Establish customer relationships and build rapport through close engagement
- Cultivate and maintain customer relationships through quality service
- Organize promotional plans, sales contracts and time rates for radio advertising
Lead CSR
Time Warner Cable: Mid-Ohio Division
01.2001 - 01.2003
- Assist team members by answering questions regarding supportive services
- Execute troubleshooting with HSD Department staff regarding service requests
- Dispatch technical staff to emergency calls
- Support Customer Service Supervisor in policy implementation and sales objectives
Education
No Degree - Organizational Leadership
Oregon State University
Corvallis, OR09-2026
Skills
- Staff oversight
- Operational efficiency
- Training and mentoring
- Team building
- Program leadership
- Sales support
Timeline
Field Operations Manager
Spectrum
01.2018 - Current
Business Class Broadband Manager
Time Warner Cable/Spectrum: Mid-Ohio Division
01.2015 - 01.2018
Business Class Broadband Supervisor
Time Warner Cable: Mid-Ohio Division
01.2013 - 01.2015
Field Operations Supervisor
Time Warner Cable: Mid-Ohio Division
01.2010 - 01.2013
Customer Service Manager
Time Warner Cable: Mid-Ohio Division
01.2008 - 01.2010
Customer Service Supervisor
Time Warner Cable: Mid-Ohio Division
01.2007 - 01.2008
Media Sales Consultant
Time Warner Cable
01.2006 - 01.2007
Account Executive
Clear Channel Communications, Inc.
01.2005 - 01.2006
Lead CSR
Time Warner Cable: Mid-Ohio Division
01.2001 - 01.2003
No Degree - Organizational Leadership
Oregon State University
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